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Firefox keeps crashing, and adobe plugin crashing, too?

Posted

So, for a few days now, Firefox has been extremely touchy. It would crash at random times, but now, it crashes whenever I try to type something. It has gotten progressively worse. Also, I cannot play videos, as "Adobe Plugin has crashed". This isn't just once or twice. This is every video on every site. Please help!

If it's of any correlation, I was getting bluescreens and such earlier.

Modified by xxToxxinxx

Additional System Details

Crash ID

0aa9f658-bb9a-4046-af6b-4cf812120507

Installed Plug-ins

Adblocker plus, all the defaults

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; Win64; x64; Trident/5.0; .NET CLR 2.0.50727; SLCC2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; Tablet PC 2.0; .NET4.0C; .NET4.0E)

More Information

Application Basics
Name
Firefox
Version
12.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0
Profile Directory
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.0.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Norton Toolbar
2011.7.7.5
true
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Symantec Intrusion Prevention
10.1.1.8 - 3
false
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.display.background_color
#C0C0C0
browser.display.use_system_colors
true
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.google.com/
browser.startup.homepage_override.buildID
20120420145725
browser.startup.homepage_override.mstone
rv:12.0
dom.ipc.plugins.timeoutSecs
50
extensions.lastAppVersion
12.0
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1335625508
places.history.expiration.transient_current_max_pages
103901
places.history.expiration.transient_optimal_database_size
166240910
places.last_vacuum
1317559850
print.print_printer
Canon MX860 series Printer
print.printer_Canon_MX860_series_Printer.print_bgcolor
false
print.printer_Canon_MX860_series_Printer.print_bgimages
false
print.printer_Canon_MX860_series_Printer.print_command
print.printer_Canon_MX860_series_Printer.print_downloadfonts
false
print.printer_Canon_MX860_series_Printer.print_edge_bottom
0
print.printer_Canon_MX860_series_Printer.print_edge_left
0
print.printer_Canon_MX860_series_Printer.print_edge_right
0
print.printer_Canon_MX860_series_Printer.print_edge_top
0
print.printer_Canon_MX860_series_Printer.print_evenpages
true
print.printer_Canon_MX860_series_Printer.print_footercenter
print.printer_Canon_MX860_series_Printer.print_footerleft
&PT
print.printer_Canon_MX860_series_Printer.print_footerright
&D
print.printer_Canon_MX860_series_Printer.print_headercenter
print.printer_Canon_MX860_series_Printer.print_headerleft
&T
print.printer_Canon_MX860_series_Printer.print_headerright
&U
print.printer_Canon_MX860_series_Printer.print_in_color
true
print.printer_Canon_MX860_series_Printer.print_margin_bottom
0.5
print.printer_Canon_MX860_series_Printer.print_margin_left
0.5
print.printer_Canon_MX860_series_Printer.print_margin_right
0.5
print.printer_Canon_MX860_series_Printer.print_margin_top
0.5
print.printer_Canon_MX860_series_Printer.print_oddpages
true
print.printer_Canon_MX860_series_Printer.print_orientation
0
print.printer_Canon_MX860_series_Printer.print_pagedelay
500
print.printer_Canon_MX860_series_Printer.print_paper_data
1
print.printer_Canon_MX860_series_Printer.print_paper_height
11.00
print.printer_Canon_MX860_series_Printer.print_paper_size_type
0
print.printer_Canon_MX860_series_Printer.print_paper_size_unit
0
print.printer_Canon_MX860_series_Printer.print_paper_width
8.50
print.printer_Canon_MX860_series_Printer.print_reversed
false
print.printer_Canon_MX860_series_Printer.print_scaling
1.00
print.printer_Canon_MX860_series_Printer.print_shrink_to_fit
true
print.printer_Canon_MX860_series_Printer.print_to_file
false
print.printer_Canon_MX860_series_Printer.print_unwriteable_margin_bottom
0
print.printer_Canon_MX860_series_Printer.print_unwriteable_margin_left
0
print.printer_Canon_MX860_series_Printer.print_unwriteable_margin_right
0
print.printer_Canon_MX860_series_Printer.print_unwriteable_margin_top
0
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.downloads
false
privacy.clearOnShutdown.formdata
false
privacy.clearOnShutdown.history
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.promptOnSanitize
false
privacy.sanitize.sanitizeOnShutdown
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce 9800 GT
Vendor ID
0x10de
Device ID
0x0614
Adapter RAM
1024
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
8.17.12.7533
Driver Date
5-20-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17776)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce 9800 GT) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

do the crashes also appear when you run firefox in safemode? also make sure that your symantec security software isn't blocking/sandboxing Firefox or its plugin-container that is used to run flash videos.

you can also try to uninstall flash and then download the full installer from http://get.adobe.com/flashplayer/ again (uncheck the bundeled security software offered)

Modified by philipp

Question owner

Yes, the crashes do appear in safe mode. (I also just resolved the issue with Flash) But Firefox is still being difficult. How do I check for that?

Modified by xxToxxinxx

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

can you post some of your other report ids from about:crash that are not flash related crashes? if firefox crashes in safemode too you might want to try disabling hardware acceleration in tools > options > advanced > general.

Question owner

0cfbb6a2-f3e1-41b6-92c3-f3c662120507

And ok, did that. It still crashes when I try to type.

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

this crash signature is very uncommon, so i cannot give you any immediate reasons/advices from that. but please try to configure norton 360 as it described in this help article.

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

another thing to look for would be plugins since they stay enabled in safemode. can you go to firefox > addons manager > plugins & disable all plugins in there, then restart the browser & see if the problem still persists? if not re-enable them one by one to find out what might be causing the crashes.

Modified by philipp

Question owner

Still isn't working... :(

strogylos72 0 solutions 2 answers

Helpful Reply

I am a webdesigner and developer. I always use firefox for building sites. One day I opened Firefox and from that day is crashing all the time. I open firefox and after 30 seconds will crash for sure ... also when I am building my site Stoixima on my local enviroment is crashing too when I preview my site ... I unistall it and later install again and is keep crashing ... all the other browsers play good ...

I am very upset cause I love FIREFOX ... specially when I am creating my websites ...

Modified by strogylos72

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

@xxToxxinxx: the last two things to try that come to my mind is to fully remove & reinstall your norton security software. And you could create a new profile in firefox and see if that works.

barryheffron 0 solutions 1 answers

Hi i have this same problem. The latest error message i got was: AdapterDeviceID: 0x791e AdapterVendorID: 0x1002 Add-ons: autofillForms@blueimp.net:0.9.8.3,autopager@mozilla.org:0.7.1.4,{35106bca-6c78-48c7-ac28-56df30b51d2a}:1.3.8,{5F590AA2-1221-4113-A6F4-A4BB62414FAC}:0.45.6.20100202.1,{D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389}:0.9.10,youtube2mp3@mondayx.de:1.2.3,{841468a1-d7f4-4bd3-84e6-bb0f13a06c64}:1.300.426,{972ce4c6-7e08-4474-a285-3208198ce6fd}:12.0 AvailablePageFile: 2005082112 AvailablePhysicalMemory: 394293248 AvailableVirtualMemory: 1773117440 BuildID: 20120420145725 CrashTime: 1339577796 EMCheckCompatibility: true Email: barryheffron@hotmail.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1336058923 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x791e, AdapterSubsysID: 303017aa, AdapterDriverVersion: 8.403.1.0 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 73529 StartupTime: 1339575654 SystemMemoryUsePercentage: 81 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: http://www.lease-options.co.uk/businessoffer.html Vendor: Mozilla Version: 12.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{112DDD0C-BF5C-45EB-BDE4-2A861BA72143}] SEQPACKET 6 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{112DDD0C-BF5C-45EB-BDE4-2A861BA72143}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{390659F4-460D-4769-86B3-FDCD58B64D6E}] SEQPACKET 5 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{390659F4-460D-4769-86B3-FDCD58B64D6E}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{8BA5921F-1138-412E-968E-4EEC7B30A78E}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{8BA5921F-1138-412E-968E-4EEC7B30A78E}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3538F1ED-BE26-4B85-8254-1A662E9D07A2}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{3538F1ED-BE26-4B85-8254-1A662E9D07A2}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{13EBEEAC-8072-4DE9-B7F0-6C50588E5E79}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{13EBEEAC-8072-4DE9-B7F0-6C50588E5E79}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1FCAC8FF-F704-4F1E-A978-1489628567F9}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1FCAC8FF-F704-4F1E-A978-1489628567F9}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{AB3A4F7A-9679-4140-9037-7CB0ED9E0D14}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{AB3A4F7A-9679-4140-9037-7CB0ED9E0D14}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A3993FCF-94E8-471D-AA10-52D72B2C6656}] SEQPACKET 7 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{A3993FCF-94E8-471D-AA10-52D72B2C6656}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6244B99E-B69B-4A36-8D00-3A666097E9DA}] SEQPACKET 8 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{6244B99E-B69B-4A36-8D00-3A666097E9DA}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

This report also contains technical information about the state of the application when it crashed.

If that helps!

John99
  • Top 25 Contributor
  • Moderator
622 solutions 7998 answers

I will lock this thread as it is a couple of months old and deals with a very specific crash problem. Reading it may be confusing given the current state of FlashPlayer problems and solutions, and others are in danger of posting unrelated support questions here, which may fail to receive attention.

If anyone has problems please start your own thread. Use the link /questions/new

Note some users of Flash 11.3 on Firefox windows may be experiencing crashes and other problems. I posted some links about such problems and the workaounds in the thread /questions/932077#answer-351526

betinstyle 0 solutions 1 answers

I am a webdesigner and developer. I always use firefox for building sites. One day I opened Firefox and from that day is crashing all the time. I open firefox and after 30 seconds will crash for sure ... also when I am building my site Prognostika Stoiximatos and Pame stoixima on my local enviroment is crashing too when I preview my site ... I unistall it and later install again and is keep crashing ... all the other browsers play good ... I am very upset cause I love FIREFOX ... specially when I am creating my websites ...

John99
  • Top 25 Contributor
  • Moderator
622 solutions 7998 answers

Hi betinstyle,

This article gives tips for Crashes,and also explains how to navigate to about:crashes where you will find the Crash IDs.

Please read that article and post a couple of crash IDs in a new thread if you are not able to solve the problem yourself. Use the link [/questions/new]

Or the link in the above linked article.