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Firefox crashes

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Firefox crashes if I open more than 2 tabs, and it will crash repeatedly. This has happened ever since I updated to the newest version of Firefox.

Firefox crashes if I open more than 2 tabs, and it will crash repeatedly. This has happened ever since I updated to the newest version of Firefox.

Chosen solution

according to the crash signature & the relating bug report this is related to covenant eyes software. do you have that on your pc? - you might want to disable that temporarily until they get it fixed.

there's another issue - according to your submitted system details you have a out-of-date version of the java plugin installed on your machine which is a serious security thread since it opens your pc for infection by just browsing a malicious webpage (and it is commonly used in the wild). you should update to the latest version as soon as possible - download it from [java.com]

Read this answer in context 2

Additional System Details

Crash ID

fb83318e-a660-4bce-8fa3-5e57a2120507

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.2 r202
  • GEPlugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • iTunes Detector Plug-in
  • 5.0.61118.0
  • Detector for the Onlive Game Client
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_27 for Mozilla browsers
  • Musicnotes Viewer plugin 1.18.11 For more information visit www.musicnotes.com
  • ScorchPlugin
  • Citrix ICA Client Plugin (Win32)

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

Application Basics
Name
Firefox
Version
12.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0
Profile Directory
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Add to Amazon Wish List Button
1.8
true
amznUWL2@amazon.com
Easy YouTube Video Downloader
6.0
true
{c0c9a2c7-2e5c-4447-bc53-97718bc91e1b}
Freemake Video Converter Plugin
1.0.0
false
fmconverter@gmail.com
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.yahoo.com/|http://news.yahoo.com/
browser.startup.homepage_override.buildID
20120420145725
browser.startup.homepage_override.mstone
rv:12.0
extensions.lastAppVersion
12.0
keyword.URL
http://www.bing.com/search?pc=Z131&form=ZGAADF&install_date=20111219&q=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1335767057
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
privacy.cpd.downloads
false
privacy.cpd.formdata
false
privacy.cpd.history
false
privacy.cpd.sessions
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
Mobile Intel(R) 4 Series Express Chipset Family
Vendor ID
0x8086
Device ID
0x2a42
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igdumdx32 igd10umd32
Driver Version
8.15.10.2302
Driver Date
2-11-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17776)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d

Matt_G
  • Administrator
  • Moderator
365 solutions 1860 answers

Hey BrendenH,

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes Knowledge Base article.

Another very helpful troubleshooting step you could also try Creating a new profile.

Hopefully this helps!

Hey BrendenH, Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read [[Troubleshooting extensions and themes]]. There is also a lot of useful stuff in the [[Firefox crashes]] Knowledge Base article. Another very helpful troubleshooting step you could also try [https://support.mozilla.org/en-US/kb/Managing-profiles?s=create+a+new+profile&r=2&e=es&as=s#w_creating-a-profile Creating a new profile]. Hopefully this helps!

Modified by Matt_G

philipp
  • Top 25 Contributor
  • Moderator
4537 solutions 20316 answers

Chosen Solution

according to the crash signature & the relating bug report this is related to covenant eyes software. do you have that on your pc? - you might want to disable that temporarily until they get it fixed.

there's another issue - according to your submitted system details you have a out-of-date version of the java plugin installed on your machine which is a serious security thread since it opens your pc for infection by just browsing a malicious webpage (and it is commonly used in the wild). you should update to the latest version as soon as possible - download it from [java.com]

according to the crash signature & the relating bug report this is related to covenant eyes software. do you have that on your pc? - you might want to disable that temporarily until they get it fixed. there's another issue - according to your submitted system details you have a out-of-date version of the java plugin installed on your machine which is a serious security thread since it opens your pc for infection by just browsing a malicious webpage (and it is commonly used in the wild). you should update to the latest version as soon as possible - download it from [java.com]

Helpful Reply

@madperson: you were right. It is Covenant Eyes. It appears they haven't updated to accommodate the newest Firefox update. Thanks for the help!

@madperson: you were right. It is Covenant Eyes. It appears they haven't updated to accommodate the newest Firefox update. Thanks for the help!