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ask browser keeps coming back how do I permanently remove it

Posted

problem arose after installing security update - I have tried removing ask engine from all lists and have reset all bold entries in about:config ask still comes back very irritatin any solutions welcome

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.2 r202
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • Next Generation Java Plug-in 1.6.0_31 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 12.0.1.660
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

Swarnava Sengupta 482 solutions 3134 answers

1. Remove Ask Toolbar (if you have it installed):

2. Reset your home page (if the Ask search page is displayed when starting Firefox): http://support.mozilla.com/en-US/kb/How+to+set+the+home+page

  • You can reset to the default by clicking "Restore to default" on Options > General > Startup > Home page. Be sure to set "When Firefox starts" to "Show my home page" on that same panel.

3. Reset your Location Bar search engine (if typing a few words in the URL/Location Bar takes you to Ask search):

   If Ask is shown in your Search Bar and you want to remove it:
       https://support.mozilla.com/en-US/kb/Search%20bar
cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

Helpful Reply

If you get Ask.com on the default about:home Home page then you can reset that search engine.

Reset the browser.startup.homepage_override.mstone pref via the right-click context menu to the default on the about:config page and close and restart Firefox to restore the about:home page to its default.

  • Open the about:config page via the location bar
  • Type in the Filter bar: mstone
  • Right-click the browser.startup.homepage_override.mstone line and select: Reset
  • Close and restart Firefox

If that didn't help then delete the delete the chromeappsstore.sqlite file in the Firefox Profile Folder and repeat the above.

Helpful Reply

thanks cor-el ... for only solution posted that worked