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Help! My homepage was hijacked by https://accesd.desjardins.com. Can anyone help me??

  • 5 replies
  • 70 have this problem
  • 1 view
  • Last reply by zakarq

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My homepage has been hijacked by accesd.desjardins.com, It started happening Wednesday evening so I cleared cookies and history etc, ran my AV program and reset my home page. It took quite awhile to get my AV going b/c I was getting error msgs for the longest time but it did get rid of 2 viruses when it finally worked and everything was fine until last night.

I should note that I also tried starting Firefox in safe mode but it didn't do anything at all. My AV is at 81% right now and shows no signs of a virus yet.

My homepage has been hijacked by accesd.desjardins.com, It started happening Wednesday evening so I cleared cookies and history etc, ran my AV program and reset my home page. It took quite awhile to get my AV going b/c I was getting error msgs for the longest time but it did get rid of 2 viruses when it finally worked and everything was fine until last night. I should note that I also tried starting Firefox in safe mode but it didn't do anything at all. My AV is at 81% right now and shows no signs of a virus yet.

Chosen solution

go to Firefox user folder

C:\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles\xxxxxxx.default

modify the file user.js

remove this line

user_pref("browser.startup.homepage", "https://accesd.desjardins.com");

and save it and restart your Firefox.

Read this answer in context 👍 2

All Replies (5)

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Chosen Solution

go to Firefox user folder

C:\Users\User\AppData\Roaming\Mozilla\Firefox\Profiles\xxxxxxx.default

modify the file user.js

remove this line

user_pref("browser.startup.homepage", "https://accesd.desjardins.com");

and save it and restart your Firefox.

Modified by alvin8500

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Hi Alvin, Maybe its just my extreme lack of sleep but I cant find the location of the folder... Can you point me in the right direction? I know what to do from there... Thanks!!!!

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See:

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder
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Thanks guys I found the file and it worked! I spent over an hour on the phone the other day trying to fix this and was starting to feel kinda hopeless :)

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I did that, but it just comes back, in a few minutes,https://support.mozilla.org/media/uploads/images/2012-10-13-15-58-35-bc10f0.gif