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after upgrading to firefox 12, tried to update flashplayer and it uninstalled itself and won't let me reinstall

Posted

It did update Active X but won't let me install flashplayer even after I suspended firewall and anti virus. It says the following http://gatadobe.com/flashplayer/completion/aih/?exitcode=-1

Then the icon disappears from my desktop.

Chosen solution

There are 2 versions of Adobe Flash:

  • an ActiveX version for IE only
  • a Plugin version for most other browsers including Firefox
  • On a Windows system, you should always update both individually.

You do not appear to have the Plugin version for Firefox installed. If you did, in Add-ons > Plugins you would see "Shockwave Flash (version)". If "Shockwave Flash" is there and is disabled, click the "Enable" button.

Check your Plugins often --> http://www.mozilla.org/en-US/plugincheck/

  • only the most popular/used Plugins are known by this page
  • page will detect only installed, enabled Plugins

Install or update Adobe Flash

  1. Using Firefox, go to the following link and SAVE the download to your desktop so you can find it later. Un-check any items on that page that you do not want to download (i.e., "McAfee Security Scan Plus":
  2. When the download is finished, close Firefox (File > Exit OR Firefox button > Exit)
  3. Click or double-click on the file you just saved to your desktop
    • In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box
    • The "Install" button in the lower right corner will now be highlighted, click it.
    • The installation is quick.
  4. Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
  5. To update/install the ActiveX version for IE only, repeat the process, but use IE to go to the above website.


NOTE: Some users of 64-bit systems have found it necessary to download, Save and install (with Firefox closed) the 32-bit Plugin for Firefox manually from the following (4th link labeled "32 bit Flash Player Plug-in (All other browsers)"):


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Read this answer in context 4

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • Next Generation Java Plug-in 1.6.0_31 for Mozilla browsers
  • SiteAdvisor
  • 5.0.61118.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • getplusplusadobe16287
  • Coupons, Inc. Coupon Printer Plugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

SafeBrowser 550 solutions 2392 answers

Chosen Solution

There are 2 versions of Adobe Flash:

  • an ActiveX version for IE only
  • a Plugin version for most other browsers including Firefox
  • On a Windows system, you should always update both individually.

You do not appear to have the Plugin version for Firefox installed. If you did, in Add-ons > Plugins you would see "Shockwave Flash (version)". If "Shockwave Flash" is there and is disabled, click the "Enable" button.

Check your Plugins often --> http://www.mozilla.org/en-US/plugincheck/

  • only the most popular/used Plugins are known by this page
  • page will detect only installed, enabled Plugins

Install or update Adobe Flash

  1. Using Firefox, go to the following link and SAVE the download to your desktop so you can find it later. Un-check any items on that page that you do not want to download (i.e., "McAfee Security Scan Plus":
  2. When the download is finished, close Firefox (File > Exit OR Firefox button > Exit)
  3. Click or double-click on the file you just saved to your desktop
    • In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box
    • The "Install" button in the lower right corner will now be highlighted, click it.
    • The installation is quick.
  4. Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
  5. To update/install the ActiveX version for IE only, repeat the process, but use IE to go to the above website.


NOTE: Some users of 64-bit systems have found it necessary to download, Save and install (with Firefox closed) the 32-bit Plugin for Firefox manually from the following (4th link labeled "32 bit Flash Player Plug-in (All other browsers)"):


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Question owner

I already had updated flashplayer in IE with no problem.

Firefox had just updated to 12. This is when my problems began after I checked my plug-ins in mozilla. I clicked on the update now for flashplayer. After many, many attempts and getting "can't find application" (http://getadobe.com/flashplayer/completion/aih/?exitcode=-1) after it tried to install, I checked my plug-ins and it was gone and also gone in my control panel. It still will not let me install it for Firefox.

Helpful Reply

I decided to try the link on your note at the bottom:

NOTE: Some users of 64-bit systems have found it necessary to download, Save and install (with Firefox closed) the 32-bit Plugin for Firefox manually from the following (4th link labeled "32 bit Flash Player Plug-in (All other browsers)"):

   http://helpx.adobe.com/flash-player/kb/installation-problems-flash-player-windows.html#Install_in_a_firewall_proxy_server_environment
   or you can click here for a direct link --> http://download.macromedia.com/pub/flashplayer/current/install_flash_player_32bit.exe   IT WORKED!!!

Thank you!!!

SafeBrowser 550 solutions 2392 answers

Helpful Reply

Happy that I was able to help you.

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