X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Firefox 12 says its incompatible with the Norton toolbar. Any solutions?

Posted

Is anyone aware of a fix to restore my Norton toolbar on Firefox 12?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.2 r202
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • Next Generation Java Plug-in 1.6.0_31 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.1.10111.0
  • Garmin Communicator Plug-In 4.0.1.0
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

James
  • Top 25 Contributor
  • Moderator
437 solutions 3146 answers

Chosen Solution

Actually the message says the Norton toolbar version you have is incompatible with Firefox 12.0.

http://community.norton.com/t5/Norton-Internet-Security-Norton/Firefox-12-Support-for-Norton-Toolbar/td-p/704071

http://community.norton.com/t5/Norton-360/Firefox-12-Support-for-Norton-Toolbar/td-p/704079

Modified by James

Swarnava Sengupta 482 solutions 3134 answers

from Firefox 10, thirdparty addon are disable by default.

  • go to Firefox/Tools>Add-ons>Extension (CTRL+SHIFT+A), make sure all Norton extension are enable?
Matt_G
  • Administrator
  • Moderator
380 solutions 1848 answers

So from reading the links James provided it sounds like if you update your other Norton software your toolbar will be compatible as well. Can anyone confirm this? We still seem to be getting reports of this issue even though it sounds like Norton has addressed it.

Swarnava Sengupta 482 solutions 3134 answers

Yes Matt all symantec products are compatible ith Firefox 12 currently

spamtank 0 solutions 2 answers

I just received a Symantec update earlier this week, and that's when my Norton Toolbar went away. I uninstalled and reinstalled norton to no avail. 5/10/12

Hasan 477 solutions 5600 answers

Go through the links James provided in his first reply.

Also see this -> http://community.norton.com/t5/Norton-Internet-Security-Norton/Product-Update-19-7-for-Norton-Internet-Security-2012-and-Norton/td-p/703501

Check and tell if its working.

spamtank 0 solutions 2 answers

After uninstalling Norton, apparently, I didn't run live update enough times. All appears to be okay now. Thanks.

Hasan 477 solutions 5600 answers

You are welcome !

Modified by Hasan