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When I click on a contact in Yahoo mail to email them, I get a box with the message "Something unexpected just happened...." and the screen locks up.

Posted

This happens with Firefox 11.0, Yahoo! edition 1.9 on Mac OS/X 10.6. Also the "To" line in the Yahoo mail send screen no longer auto-fills.

This happens with Firefox 11.0, Yahoo! edition 1.9 on Mac OS/X 10.6. Also the "To" line in the Yahoo mail send screen no longer auto-fills.

Additional System Details

Sites Affected

http://http://us.mg205.mail.yahoo.com/neo/launch?.partner=sbc&.rand=8r4e67293afi3

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.3
  • Java Plug-In 2 for NPAPI Browsers
  • Shockwave Flash 10.1 r102
  • View PDF documents within your web browser.
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Wolfram Mathematica Plug-in for Netscape Browsers
  • Musicnotes Viewer plugin 1.18.8 http://www.musicnotes.com
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:11.0) Gecko/20100101 Firefox/11.0

More Information

Application Basics
Name
Firefox
Version
11.0
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:11.0) Gecko/20100101 Firefox/11.0
Profile Directory
Show in Finder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Xmarks
4.0.5
true
foxmarks@kei.com
Firefox PDF Plugin for Mac OS X
1.1.3
false
colesbury@gmail.com
Yahoo! Toolbar
2.4.6.20120119024823
false
{635abd67-4fe9-1b23-4f01-e679fa7484c1}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.history_expire_days_min
0
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://att.my.yahoo.com/
browser.startup.homepage_override.buildID
20120312181643
browser.startup.homepage_override.mstone
rv:11.0
browser.tabs.warnOnClose
false
dom.disable_open_during_load
false
extensions.lastAppVersion
11.0
network.cookie.lifetimePolicy
2
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1334881092
places.history.expiration.transient_current_max_pages
53688
places.last_vacuum
1309737873
plugin.disable_full_page_plugin_for_types
video/x-ms-wmv
print.macosx.pagesetup-2
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
print.print_bgcolor
false
print.print_bgimages
false
print.print_command
print.print_downloadfonts
false
print.print_evenpages
true
print.print_in_color
true
print.print_margin_bottom
0.5
print.print_margin_left
0.5
print.print_margin_right
0.5
print.print_margin_top
0.5
print.print_oddpages
true
print.print_orientation
0
print.print_page_delay
50
print.print_pagedelay
500
print.print_paper_data
0
print.print_paper_height
11.00
print.print_paper_size
364942976
print.print_paper_size_type
1
print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_printer
print.print_reversed
false
print.print_scaling
1.00
print.print_shrink_to_fit
true
print.print_to_file
false
print.print_unwriteable_margin_bottom
17
print.print_unwriteable_margin_left
17
print.print_unwriteable_margin_right
17
print.print_unwriteable_margin_top
17
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.passwords
true
privacy.cpd.cookies
false
privacy.item.passwords
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.promptOnSanitize
false
privacy.sanitize.sanitizeOnShutdown
true
security.warn_viewing_mixed
false
Graphics
Vendor ID
8086
Device ID
27a2
WebGL Renderer
Intel Inc. -- Intel GMA 950 OpenGL Engine -- 1.4 APPLE-1.6.36
GPU Accelerated Windows
0
AzureBackend
skia

Michael Verdi
  • Administrator
  • Moderator
128 solutions 852 answers

There have been various issues with Yahoo based email and the Flash plugin. Your Flash plugin is pretty old. You should go to http://www.mozilla.org/en-US/plugincheck/ and update Flash and any others that are outdated and then see if the problem still happens.

There have been various issues with Yahoo based email and the Flash plugin. Your Flash plugin is pretty old. You should go to http://www.mozilla.org/en-US/plugincheck/ and update Flash and any others that are outdated and then see if the problem still happens.