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When I click on a contact in Yahoo mail to email them, I get a box with the message "Something unexpected just happened...." and the screen locks up.

Posted

This happens with Firefox 11.0, Yahoo! edition 1.9 on Mac OS/X 10.6. Also the "To" line in the Yahoo mail send screen no longer auto-fills.

Additional System Details

Sites Affected

http://http://us.mg205.mail.yahoo.com/neo/launch?.partner=sbc&.rand=8r4e67293afi3

Installed Plug-ins

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.3
  • Java Plug-In 2 for NPAPI Browsers
  • Shockwave Flash 10.1 r102
  • View PDF documents within your web browser.
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Wolfram Mathematica Plug-in for Netscape Browsers
  • Musicnotes Viewer plugin 1.18.8 http://www.musicnotes.com
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:11.0) Gecko/20100101 Firefox/11.0

More Information

Application Basics
Name
Firefox
Version
11.0
User Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:11.0) Gecko/20100101 Firefox/11.0
Profile Directory
Show in Finder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Xmarks
4.0.5
true
foxmarks@kei.com
Firefox PDF Plugin for Mac OS X
1.1.3
false
colesbury@gmail.com
Yahoo! Toolbar
2.4.6.20120119024823
false
{635abd67-4fe9-1b23-4f01-e679fa7484c1}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.history_expire_days_min
0
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://att.my.yahoo.com/
browser.startup.homepage_override.buildID
20120312181643
browser.startup.homepage_override.mstone
rv:11.0
browser.tabs.warnOnClose
false
dom.disable_open_during_load
false
extensions.lastAppVersion
11.0
network.cookie.lifetimePolicy
2
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1334881092
places.history.expiration.transient_current_max_pages
53688
places.last_vacuum
1309737873
plugin.disable_full_page_plugin_for_types
video/x-ms-wmv
print.macosx.pagesetup-2
PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
print.print_bgcolor
false
print.print_bgimages
false
print.print_command
print.print_downloadfonts
false
print.print_evenpages
true
print.print_in_color
true
print.print_margin_bottom
0.5
print.print_margin_left
0.5
print.print_margin_right
0.5
print.print_margin_top
0.5
print.print_oddpages
true
print.print_orientation
0
print.print_page_delay
50
print.print_pagedelay
500
print.print_paper_data
0
print.print_paper_height
11.00
print.print_paper_size
364942976
print.print_paper_size_type
1
print.print_paper_size_unit
0
print.print_paper_width
8.50
print.print_printer
print.print_reversed
false
print.print_scaling
1.00
print.print_shrink_to_fit
true
print.print_to_file
false
print.print_unwriteable_margin_bottom
17
print.print_unwriteable_margin_left
17
print.print_unwriteable_margin_right
17
print.print_unwriteable_margin_top
17
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.passwords
true
privacy.cpd.cookies
false
privacy.item.passwords
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.promptOnSanitize
false
privacy.sanitize.sanitizeOnShutdown
true
security.warn_viewing_mixed
false
Graphics
Vendor ID
8086
Device ID
27a2
WebGL Renderer
Intel Inc. -- Intel GMA 950 OpenGL Engine -- 1.4 APPLE-1.6.36
GPU Accelerated Windows
0
AzureBackend
skia

Michael Verdi
  • Administrator
  • Moderator
110 solutions 745 answers

There have been various issues with Yahoo based email and the Flash plugin. Your Flash plugin is pretty old. You should go to http://www.mozilla.org/en-US/plugincheck/ and update Flash and any others that are outdated and then see if the problem still happens.