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While I can access my secure bank account and perform functions such as transfers and bill payment, I can't access my monthly statements which are adobe files.

Posted

I am on a Mac, and I have accessed these adobe files with Firefox every month for almost a year. I can access these adobe files with Safari on the same computer, but not with Firefox. The address bar shows progress to the initial address (secureinternetbank.com), but stalls at https... on the blank window. I'm lost.

I am on a Mac, and I have accessed these adobe files with Firefox every month for almost a year. I can access these adobe files with Safari on the same computer, but not with Firefox. The address bar shows progress to the initial address (secureinternetbank.com), but stalls at https... on the blank window. I'm lost.

Chosen solution

Hi betti1dl,

Are you saying that they are pdf files? You should take a look at Use Adobe Reader to view PDF files in Firefox and at View PDF files in Firefox. I'd be sure that the plugin is updated. There are also 2 differed pdf plugins listed in the second article. I would try both of them just to be safe.

Hopefully this helps!

Read this answer in context 0

Additional System Details

This happened

Every time Firefox opened

This started when...

April 16, 2012

Installed Plug-ins

  • Shockwave Flash 11.2 r202
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.3
  • Google Talk Plugin Video Accelerator version:0.1.44.15
  • Version 2.8.8.6978
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Java Plug-In 2 for NPAPI Browsers
  • 5.0.61118.0
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Office Live Update v1.0
  • iPhoto6

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.7; rv:11.0) Gecko/20100101 Firefox/11.0

More Information

Matt_G 365 solutions 1860 answers

Chosen Solution

Hi betti1dl,

Are you saying that they are pdf files? You should take a look at Use Adobe Reader to view PDF files in Firefox and at View PDF files in Firefox. I'd be sure that the plugin is updated. There are also 2 differed pdf plugins listed in the second article. I would try both of them just to be safe.

Hopefully this helps!

Hi betti1dl, Are you saying that they are pdf files? You should take a look at [[Using the Adobe Reader plugin with Firefox]] and at [[Opening PDF files within Firefox]]. I'd be sure that the plugin is updated. There are also 2 differed pdf plugins listed in the second article. I would try both of them just to be safe. Hopefully this helps!