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Unable to download the Adobe flash plugin properly.

Posted

I recently uninstalled flash player from my control panel > Uninstall a program, as I was having trouble playing some youtube videos (seemingly at random, some videos wouldn't play correctly. Audio would be fine, but video would just be a green screen or something more multi-colored. Yet others would play just fine. This happened after I played Knights of the Old Republic II, so that might have something to do with it).

I figured, of course, that I would simply reinstall them and see if that helped the problem. Funnily enough, it DID. After uninstalling flash player I found that I could play the videos that would just have been green screened before (an example of one such video that was formerly green-screened but was fine after uninstalling flash player: http://www.youtube.com/watch?v=sRDfjl1ocGk&feature=g-u-u&context=G215c928FUAAAAAAADAA ). But obviously many videos also do not play without flash player.

The rub came when I was attempting to reinstall flash player (for the record, the problem was also occurring with Internet Explorer, so I uninstalled my ActiveX version of flash player as well as Firefox's plugin). going to, say, youtube.com and clicking "Install Missing plugins". Things go fine until I get to the Plugin Licenses part. Rather than a license to agree to, I simply see this:

Incorrect webmail URL. Please check the URL and try again. Thank you.

Attempting to agree anyway and clicking next just ends up with the installation failing. All right. I click manual install, go and download flash player manually. And it seems to go fine, it says I have successfully downloaded flash player. My control panel > uninstall programs agrees, stating quite clearly that "Adobe flash player plugin 64-bit" is on my list of programs.

Yet, when I go back to youtube.com, I keep getting notifications that I need to download flash player. Attempting to watch a video that requires it ends in failure (though, again, I funnily enough can watch some of the videos that green-screened earlier like that one linked above). This isn't just a Firefox problem, as Internet explorer is having the same issues. My programs clearly state I have the ActiveX version of 64-bit flash player 11, yet when I go to youtube.com on Internet explorer I am told I need to download flash player and cannot watch videos that require it.

So, there's my issue. Do you think I should go try and track down some sort of community forum or some sort of support from adobe itself? Is there any potential solution to this that you lot know? Looking at my plugins under add-ons manager shows that I don't have flash player, but my programs in "uninstall programs" says I do. I've tried uninstalling and reinstalling Firefox itself. I confess I'm at a loss.

Thanks in advance.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • iTunes Detector Plug-in
  • Next Generation Java Plug-in 1.6.0_31 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.1.10111.0
  • DivX Plus Web Player version 2.2.0.52
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • DivX VOD Helper Plug-in
  • NPWLPG
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0

More Information

Application Basics
Name
Firefox
Version
11.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.0.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Adobe DLM (powered by getPlus(R))
1.6.2.97
true
{E2883E8F-472F-4fb0-9522-AC9BF37916A7}
DivX Plus Web Player HTML5 <video>
2.1.2.145
true
{23fcfd51-4958-4f00-80a3-ae97e717ed8b}
Flash and Video Download
1.06
true
{bee6eb20-01e0-ebd1-da83-080329fb9a3a}
Symantec Intrusion Prevention
10.1.0.68 - 2
true
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
HP Smart Web Printing
4.5
false
smartwebprinting@hp.com
Norton Toolbar
5.5
false
{2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
Skype Click to Call
5.6.0.8442
false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage_override.buildID
20120312181643
browser.startup.homepage_override.mstone
rv:11.0
extensions.lastAppVersion
11.0
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1334172871
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
places.last_vacuum
1300646433
privacy.cpd.downloads
false
privacy.cpd.history
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce GTS 450
Vendor ID
10de
Device ID
0dc4
Adapter RAM
1024
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
8.17.12.8562
Driver Date
10-15-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17776)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GTS 450) -- OpenGL ES 2.0 (ANGLE 1.0.0.930)
GPU Accelerated Windows
2/2 Direct3D 10
AzureBackend
direct2d

Question owner

...Nevermind.

Apparently on the fifteenth try of doing the exact same thing because I'm stubborn as hell...

It finally worked?

Who says that doing the same thing over and over again and expecting a different result is the definition of insanity?!

PSHAW.

Actually, I think it may have had something to do with the fact that I actually restarted my computer.