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Black and white blocks covering browser during download

Posted

I am getting black and white "blocks covering my entire or parts of my whole browser when I am either loading a page, typing, or clicking a button while I am downloading a file. This happens every time.

I am getting black and white "blocks covering my entire or parts of my whole browser when I am either loading a page, typing, or clicking a button while I am downloading a file. This happens every time.

Additional System Details

This happened

Every time Firefox opened

This started when...

The newest update

Installed Plug-ins

  • CouponNetwork Coupon Activator
  • Google Update
  • iTunes Detector Plug-in
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.4.634
  • 4.1.10111.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • Shockwave Flash 11.1 r102
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 1.3
  • Unity Player 3.4.2f3
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0

More Information

Application Basics
Name
Firefox
Version
12.0
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:12.0) Gecko/20100101 Firefox/12.0
Profile Directory
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Charles Autoconfiguration
3.6.4
true
{3e9a3920-1b27-11da-8cd6-0800200c9a66}
Greasemonkey
0.9.18
true
{e4a8a97b-f2ed-450b-b12d-ee082ba24781}
Test Pilot
1.2.1
true
testpilot@labs.mozilla.com
Ask Toolbar
3.14.1.20007
false
toolbar@ask.com
Browse For Change
0.2
false
browseforchange@browseforchange.com
Coupons.com CouponBar
5.0.0.4
false
{1C43BAF1-00C2-40A8-A09E-F84CFD79546D}
RewardsArcade
0.76.37
false
crossriderapp498@crossrider.com
Symantec Intrusion Prevention
10.1.0.68 - 2
false
{BBDA0591-3099-440a-AA10-41764D9DB4DB}
uTorrentBar Community Toolbar
3.10.0.1
false
{bf7380fa-e3b4-4db2-af3e-9d8783a45bfc}
Zoom Downloader
1.0
false
downloadmanager@zoomdownloader.com
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.ask.com/?l=dis&o=14196
browser.startup.homepage_override.buildID
20120403211507
browser.startup.homepage_override.mstone
rv:12.0
extensions.lastAppVersion
12.0
gfx.blacklist.direct2d
4
keyword.URL
http://search.conduit.com/ResultsExt.aspx?ctid=CT2786678&q=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1333293304
places.history.expiration.transient_current_max_pages
96650
places.history.expiration.transient_optimal_database_size
154638416
privacy.cpd.offlineApps
true
privacy.cpd.siteSettings
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
AMD Radeon HD 6310 Graphics
Vendor ID
0x1002
Device ID
0x9802
Adapter RAM
384
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.862.0.0
Driver Date
6-7-2011
Direct2D Enabled
Blocked for your graphics card because of unresolved driver issues.
DirectWrite Enabled
false (6.1.7601.17776)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (AMD Radeon HD 6310 Graphics ) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
GPU Accelerated Windows
2/2 Direct3D 9

cor-el
  • Top 10 Contributor
  • Moderator
17415 solutions 157330 answers

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).


Try to disable hardware acceleration.

If disabling hardware acceleration works then check if there is an update available for your graphics display driver.

Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes). *Don't make any changes on the Safe mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes ---- Try to disable hardware acceleration. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" *https://hacks.mozilla.org/2010/09/hardware-acceleration/ If disabling hardware acceleration works then check if there is an update available for your graphics display driver. *https://support.mozilla.org/kb/how-do-i-upgrade-my-graphics-drivers