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Continue to get this error on a site I use every day - "WebSpeed error from messenger process (6019) Msngr: the specified service name does not exist or has a bad format. (5825):" Any ideas what's wrong?

  • 3 replies
  • 5 have this problem
  • 2095 views
  • Last reply by qpxdm

qpxdm
qpxdm
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I've tried clearing the browser cache and restarting the computer, but nothing helps. No idea what's wrong. Any ideas?

I've tried clearing the browser cache and restarting the computer, but nothing helps. No idea what's wrong. Any ideas?

All Replies (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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You also could delete any saved cookies for that site:

While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

When I search this error message, I find threads indicating it is a problem on the web server, and there's not much a user can do to fix it. For example:

http://www.fixya.com/support/t2835936-webspeed_error_from_messenger_process

You could try to confirm that diagnosis by using a different browser or a different computer.

If it persists, you probably should complain to the site. Perhaps they are aware of some add-on conflict or other browser configuration issue that affects Firefox users specifically.

Edit: When I visit the site's root address, within about 5 seconds I get the error. But links I visit from Google results (site:hachik.com) work fine, e.g., http://www.hachik.com/about.html So there is something about the dynamic navigation that is broken.

Modified by jscher2000 - Support Volunteer

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This index.html page gets loaded: 

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html>
<head>
<META HTTP-EQUIV="Pragma" CONTENT="no-cache">
<META HTTP-EQUIV="Expires" CONTENT="Mon, 04 Dec 1999 21:29:02 GMT">

<meta http-equiv="refresh" Content="0;URL=/scripts/cgiip.exe/wservice=wsbroker1/index.w">
<script language="javascript" src="bakery/cookies2.js"></script>
<script language="javascript" src="bakery/popper.js"></script>
  <script language="javascript">
  <!--
  function NewsPop(WhatsNewNow) {
    var Cookie = LoadCookie('WhatsNewatHachikNow')
    if (Cookie!=WhatsNewNow) {
      new_window('newsopen.html','WhatsNew','405','425','center',true,false)
      SaveCookie('WhatsNewatHachikNow',WhatsNewNow,30)
    }
  }
  //-->
  </script>
  
<title>Hachik</title>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
</head>

  <script language="javascript">
  <!--
    var aoluser=false;
  //-->
  </script>
  
<body onLoad="NewsPop('NewAntigua')">

</body>
</html>
qpxdm
qpxdm Question owner
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Thanks for the info. When I went back to the site this morning, it's working, so maybe it was an issue with the website. I did try clearing the cookies like you suggested, just in case.