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How can I restore certificates?

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When I was updating Mozilla Firefox i lost all my personal certificates. Is there a way to restore them or get them back?

When I was updating Mozilla Firefox i lost all my personal certificates. Is there a way to restore them or get them back?

Additional System Details

Installed Plug-ins

  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 4.1.10111.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 15.0.1.13
  • Shockwave Flash 11.1 r102
  • Google Update
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:11.0) Gecko/20100101 Firefox/11.0

More Information

Matt_G
  • Administrator
  • Moderator
365 solutions 1859 answers

Hi neznan,

Have you looked at the Troubleshoot the "Secure Connection Failed" error message Knowledge Base article? Your certificates might not actually be lost. Something as simple as an incorrect system time can make it appear as if they've all been removed. I'd try the steps in that article first.

Hopefully this helps!

Hi neznan, Have you looked at the [[Secure Connection Failed]] Knowledge Base article? Your certificates might not actually be lost. Something as simple as an incorrect system time can make it appear as if they've all been removed. I'd try the steps in that article first. Hopefully this helps!
cor-el
  • Top 10 Contributor
  • Moderator
12381 solutions 114428 answers

Do you still see the certificates in the Certificate Manager?

  • Tools > Options > Advanced : Encryption: Certificates - View Certificates > Your Certificates

If not then you would need a backup copy of the cert8.db file in the Firefox Profile Folder.

Do you still see the certificates in the Certificate Manager? *Tools > Options > Advanced : Encryption: Certificates - View Certificates > Your Certificates If not then you would need a backup copy of the <b>cert8.db</b> file in the Firefox Profile Folder. *http://kb.mozillazine.org/Profile_folder_-_Firefox