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I have a problem with Firefox, I received a lot of crashes

  • 2 replies
  • 3 have this problem
  • 52 views
  • Last reply by cor-el

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crashes detail's : AdapterDeviceID: 0x2772 AdapterVendorID: 0x8086 Add-ons: testpilot@labs.mozilla.com:1.2.1,crossriderapp498@crossrider.com:0.81.82,{972ce4c6-7e08-4474-a285-3208198ce6fd}:12.0 AvailablePageFile: 4455448576 AvailablePhysicalMemory: 2272694272 AvailableVirtualMemory: 1739939840 BuildID: 20120328051619 CrashTime: 1333349494 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1333183545 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x2772, AdapterSubsysID: 01ad1028, AdapterDriverVersion: 6.14.10.4410 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: beta SecondsSinceLastCrash: 47384 StartupTime: 1333349196 SystemMemoryUsePercentage: 29 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: http://www.youtube.com/watch?v=p4kVWCSzfK4&feature=g-vrec&context=G28f830fRVAAAAAAAABg Vendor: Mozilla Version: 12.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{296BB4FC-831F-4EA1-B090-F8480C2BCD5E}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{296BB4FC-831F-4EA1-B090-F8480C2BCD5E}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{405092E1-8B44-4A93-A3AD-F132E5CE1589}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{405092E1-8B44-4A93-A3AD-F132E5CE1589}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{11A6291B-65B1-45F0-9187-124FEF3174EB}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{11A6291B-65B1-45F0-9187-124FEF3174EB}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

Modified by NoahSUMO

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Try to start Firefox in Safe mode. This mode disables all extensions, user customizations, hardware acceleration, etc. temporarily for diagnostic and troubleshooting. If Firefox works find in Safe Mode, then this is likely an add-on issue. Restart Firefox in normal mode, then type "About:addons" (without the quotes) in the address bar. Disable your extensions one by one, restarting Firefox between each one, until you find the trouble maker. Once you do, you can disable that add-on and report the issue to that add-on's developer.

A few other basic trouble shooting things you can try is this: Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers.

Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.

Also, read Firefox crashes, as it has some useful tips for diagnosing Firefox crashes.

If you type "about:crashes" into your address bar and press Enter, do you see any crash ids listed? (they start with bp-) if you do, can you copy and paste the numbers here?

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Do the crashes also occur with the regular Firefox 11 release?

You can find the latest Firefox release in all languages and for all Operating Systems here: