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Firefox crashes due to mswsock.dll trojan

  • 3 replies
  • 11 have this problem
  • 2988 views
  • Last reply by user633449

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hey guys past 2days my firefox is crashing like there's no tomorrow. its latest version I've unplugged all addons and still crashes. here's my crash report. hopefully someone can spot my problem

Quote:
AdapterDeviceID: 10c3
AdapterVendorID: 10de
Add-ons: restoreviewsource@jsanders.us:0.1,st...jgf uzkfg.com:1.0.0.4
AvailableVirtualMemory: 3499470848
BuildID: 20120312181643
CrashTime: 1333281053
EMCheckCompatibility: true
Email:
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1332528088
Notes: AdapterVendorID: 10de, AdapterDeviceID: 10c3, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.17.12.8562
D2D? D2D+
DWrite? DWrite+
D3D10 Layers? D3D10 Layers+

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 531
StartupTime: 1333280588
SystemMemoryUsePercentage: 48
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 4294836224
URL: http://www.pof.com/whoviewedme.aspx?...&Guid=41933609
Vendor: Mozilla
Version: 11.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 :
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP TCPv6 Service Provider : 2 : 1 :
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP UDPv6 Service Provider : 2 : 2 :
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll

This report also contains technical information about the state of the application when it crashed.

Modified by NoahSUMO

All Replies (3)

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Possible that you have run into the mswsock.dll trojan. For more on this possibility, see: https://community.mcafee.com/thread/36486

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im unable to scan my pc at all. it closes any anti virus programs i try to run. its deleting cookies all time too :(

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Download and Install MalwareBytes Anti-Malware, run a full Scan. (try starting Windows in Safe Mode, press F8 while booting) http://www.malwarebytes.org/

Download and Run TDSSKiller http://support.kaspersky.com/faq/?qid=208283363

Download and Install Microsoft Security Essentials http://windows.microsoft.com/en-US/windows/products/security-essentials (not an official endorsement, but I personally recommend MSE as an awesome permanent anti-virus)

Double check for all Windows Updates.

If you are still having problems with Malware after that, I would recommend either http://www.bleepingcomputer.com/virus-removal/, or having your computer cleaned by a professional.