X
Tap here to go to the mobile version of the site.

Support Forum

Firefox 12.o beta crashes upon startup

Posted

Have updated firefox, updated mac software, opened in safe mode,

Have updated firefox, updated mac software, opened in safe mode,

Additional System Details

Crash ID

bp-0a874c47-55f3-4d2b-acf2-0fcd82120329

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_5_8) AppleWebKit/534.50.2 (KHTML, like Gecko) Version/5.0.6 Safari/533.22.3

More Information

Chris Ilias
  • Moderator
353 solutions 1937 answers

Unfortunately, that crash report is empty. Does the crash happen every time you start Firefox? What if you hold down the option key when starting Firefox? That should start in Firefox Safe Mode. If it doesn't crash then, the cause is probably an extension. See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

Unfortunately, that crash report is empty. Does the crash happen every time you start Firefox? What if you hold down the '''option''' key when starting Firefox? That should start in Firefox Safe Mode. If it doesn't crash then, the cause is probably an extension. See [[Troubleshooting extensions and themes]].

Helpful Reply

Yes it happens every time and yes it still crashes in safe mode.

Yes it happens every time and yes it still crashes in safe mode.
Chris Ilias
  • Moderator
353 solutions 1937 answers

Okay, try this: Your personal data is stored in a folder separate from the Firefox app. It's called your "profile folder". You can actually create more than one profile, and if the problem doesn't exist in a second profile, you'll know that the cause of the problem is somewhere in your original profile folder. To start the profile manager, see Profile Manager - Create, remove, or switch Firefox profiles

Okay, try this: Your personal data is stored in a folder separate from the Firefox app. It's called your "profile folder". You can actually create more than one profile, and if the problem doesn't exist in a second profile, you'll know that the cause of the problem is somewhere in your original profile folder. To start the profile manager, see [[Managing profiles]]
cor-el
  • Top 10 Contributor
  • Moderator
17412 solutions 157274 answers

See also "Basic Troubleshooting: Make a new profile":

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See also "Basic Troubleshooting: Make a new profile": *https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files. See: *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox