cannot log into yahoomail account
I am unable to login to my yahoo webmail account.I am able to access my account from other browsers like internet explorer and google chrome.I have quick heal anti virus installed on my system.when I click the sign in button in firefox nothing happens and the data does not get processed.
Chosen solution
hey I think I have found out the cause! when I zoom out the page to a sufficiently small size I am able to login to my account.some how the buttons are not working at higher page zoom levels.
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That issue can be caused by corrupted cookies.
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
- Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
- Tools > Options > Privacy > Cookies: "Show Cookies"
I followed the instructions but problem was not resolved.
If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.
Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.
Does it work if you temporarily switch to Private Browsing mode?
Clearly there is another problem. I came to this post because I am facing the same problem. I attempt to sign in to Yahoo Mail but clicking "Sign In" does not do the job. When I double click "Sign In" this seems to highlight the yahoo footnote copyright remarks "Copyright © 2012 Yahoo! Inc. All rights reserved" and (other contents in the footnote).
Pressing enter while in username or password field would automatically defaults to signing in and indeed does the job, but clicking it won't do it.
I did follow cor-el suggestions regarding "Private Browsing" and no it did not work either.
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.org/kb/Safe+Mode
My problem seems to have been resolved on its own.I tried all the steps mentioned above but they did not work out.But I am able to login to my yahoo mail account account now with out any problem.So may be the website had some issues on fire fox which were sorted out on their own.
Hello, I disabled the theme I had and enabled it again and this seems to have resolved the issue. Thanks for help
Chosen Solution
hey I think I have found out the cause! when I zoom out the page to a sufficiently small size I am able to login to my account.some how the buttons are not working at higher page zoom levels.
I found out that I have to either zoom in zoom out 1 level for the thing work.this is strange!