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ZID-FBID Mapping Failed error ocurred when trying to send requests to friends in Castleville game on facebook?

Posted

A box popped up after I clicked on my friends names who I wanted to send requests to for help in the facebook game Castleville~the entire message inside the box reads as follows: 'ZDVIRALMANAGER--ONREQUESTDONE--ERROR! ZID-FBID Mapping Failed.'

Additional System Details

This happened

Not sure how often

This started when...

3/18/12

Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • Next Generation Java Plug-in 1.6.0_31 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.4.634
  • NPWLPG
  • Motive Plugin for Mozilla Browsers
  • 4.0.50401.0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.2) Gecko/20100101 Firefox/10.0.2

More Information

Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6629 answers

Try to start Firefox in Safe mode. This mode disables all extensions, user customizations, hardware acceleration, etc. temporarily for diagnostic and troubleshooting. If Firefox works find in Safe Mode, then this is likely an add-on issue. Restart Firefox in normal mode, then type "About:addons" (without the quotes) in the address bar. Disable your extensions one by one, restarting Firefox between each one, until you find the trouble maker. Once you do, you can disable that add-on and report the issue to that add-on's developer.

A few other basic trouble shooting things you can try is this: Run all Windows Updates, install all needed service packs, etc.

Update your graphics driver (Firefox uses your graphics card for some rendering, and an out of date graphics card driver can cause problems. https://support.mozilla.org/en-US/kb/how-do-i-upgrade-my-graphics-drivers.

Update all your plugins (Flash, Java, etc.): http://www.mozilla.org/plugincheck/.

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/. This helps check that there are no viruses on your computer causing issues. You can uninstall this program after you clean off any infections.