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some text on web page is redacted.

  • 13 replies
  • 2 have this problem
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  • Last reply by cor-el

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On the website, nydailynews.com, some text in the articles on that site are redacted and I cannot read them. If I use Internet Explorer I can read them fine.

All Replies (13)

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Hi cpjohn1,

Have you looked at the Websites look wrong or appear differently than they should Knowledge Base article? There is a ton of useful information in there for troubleshooting display issues.

Hopefully this helps!

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None of this helps. nydailynews.com still has redacted text. I can read the front page, but when I click on an article the text is all greyed out. Below is how the text of the articles look like.

–––– –––– – ––––– –– ––– ––––––––––– ––––––– ––––––– ––––––– ––––––––– –––– –––– –––––– ––– –––––– ––––––– ––––––––– ––––––––– –– ––– ––––––– –– –––––––– ––––––––– ––––––––– –––– ––––––––––

––––––– ––––– –– –––––– –– –––––– ––––––– –––––––– ––– –––––––––– ––––––––– –– ––––––– –––––– –––––––

–––––– ––––––– –––––––––– ––––––– –––––– –––– ––– –––– –––––––– –––––––– ––– –––––––––––– ––––––– ––––––––– –– ––– ––––––––– –––––––– –––– ––––– ––––––

Read more: http://www.nydailynews.com/news/politics/george-clooney-father-arrested-protest-sudanese-embassy-washington-article-1.1040730#ixzz1pIpIgZpz

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Can you post a screenshot? (It sounds like a font/CSS issue but hard to tell without a screenshot)

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I uploaded a picture of the article. See how the article is greyed out, including the text?

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Not a CSS issue. Can you try shift-reloading the page (shift-ctrl-R).

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I tried that. It doesn't work.

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What extensions do you have? Go to Firefox > Customize > Add-ons

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Go to firefox from where? Do I open a webpage? Not sure where I find "customize"

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Can't find anything that says "customize"

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Firefox menu (if you have that disabled, look in Tools > Add-ons)

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AVG.

See image below.

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Try disabling it and restarting Firefox.

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You may also have a font problem (Arial, Georgia).

You can do a font test to see if you can identify corrupted font(s).

You can use this extension to see which fonts are used for selected text.