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Support Forum

Firefox v10.0.2 hangs up on starting, typing, clicking, scrolling, closing

Posted

Have tried: - add-ons disabled - Better Privacy add-on - renaming places file to .old - running full virus scan (MS Security Essentials) - all Windows updates current

Chrome is OK This took forever to type -- it's like FF works for 10 seconds then hangs for 10 sec, and after every click. Sometimes fills in what I typed when it's hung up, but not always and not very much.

Have tried: - add-ons disabled - Better Privacy add-on - renaming places file to .old - running full virus scan (MS Security Essentials) - all Windows updates current Chrome is OK This took forever to type -- it's like FF works for 10 seconds then hangs for 10 sec, and after every click. Sometimes fills in what I typed when it's hung up, but not always and not very much.

Chosen solution

If it's not a network problem, you can also try a new profile. If it's okay, you can later copy the needed files from the old profile to this.

Profiles Howto

Firefox Profile Folder & Files

Read this answer in context 1

Additional System Details

This happened

Every time Firefox opened

This started when...

Last week; started with being slow to pull in tabs -- circles spun a lot

Installed Plug-ins

  • Version 2.7.5.6365
  • Shockwave Flash 11.1 r102
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.0"
  • Next Generation Java Plug-in 1.6.0_29 for Mozilla browsers
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.2) Gecko/20100101 Firefox/10.0.2

More Information

Application Basics
Name
Firefox
Version
10.0.2
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.2) Gecko/20100101 Firefox/10.0.2
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Autofill Forms
0.9.8.3
true
autofillForms@blueimp.net
BetterPrivacy
1.68
true
{d40f5e7b-d2cf-4856-b441-cc613eeffbe3}
Firebug
1.9.1
true
firebug@software.joehewitt.com
MeasureIt
0.4.10
true
{75CEEE46-9B64-46f8-94BF-54012DE155F0}
Pixlr Grabber
2.1.1
true
{d47a9f51-8281-43fa-f450-f28ef8735e9a}
Print / Print Preview (Update)
0.7.7
true
printprintpreview-andrewsfirefoxextensions@gmail.com
SendToReader
1.6
true
sendtoreader-addon@sendtoreader.com
Evernote Web Clipper
5.0.0.228639
false
{E0B8C461-F8FB-49b4-8373-FE32E9252800}
Logitech Scroll App
2.00
false
{5D3F3872-91E9-4d59-AD9F-AA174A3145DD}
Move Media Player
7
false
moveplayer@movenetworks.com
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.fixup.alternate.enabled
false
browser.history_expire_days.mirror
180
browser.places.createdSmartBookmarks
true
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://mail.google.com/mail/?hl=en&shva=1#inbox
browser.startup.homepage_override.buildID
20120215223356
browser.startup.homepage_override.mstone
rv:10.0.2
browser.tabs.loadInBackground
false
dom.ipc.plugins.enabled.npcoolirisplugin.dll
false
extensions.lastAppVersion
10.0.2
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729; .NET4.0C)
keyword.URL
http://www.google.com/search?sourceid=navclient&hl=en&q=
network.cookie.prefsMigrated
true
network.protocol-handler.expose.mailto
true
permissions.default.image
0
places.database.lastMaintenance
1331143809
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
places.last_vacuum
1298141010
plugin.disable_full_page_plugin_for_types
application/vnd.adobe.xfdf,application/vnd.fdf,application/vnd.adobe.xdp+xml,application/pdf
print.print_printer
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print.printer_Adobe_PDF.print_bgcolor
false
print.printer_Adobe_PDF.print_bgimages
false
print.printer_Adobe_PDF.print_command
print.printer_Adobe_PDF.print_downloadfonts
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print.printer_Adobe_PDF.print_footercenter
print.printer_Adobe_PDF.print_footerleft
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print.printer_Adobe_PDF.print_headercenter
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print.printer_EPSON_Artisan_800_Series.print_reversed
false
print.printer_EPSON_Artisan_800_Series.print_scaling
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print.printer_EPSON_Artisan_800_Series.print_shrink_to_fit
false
print.printer_EPSON_Artisan_800_Series.print_to_file
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print.printer_HP_DeskJet_950C.print_command
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print.printer_HP_DeskJet_950C.print_evenpages
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&PT
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&D
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print.printer_HP_DeskJet_950C.print_paper_width
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print.printer_HP_DeskJet_950C.print_scaling
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print.printer_HP_LaserJet_1012.print_bgcolor
false
print.printer_HP_LaserJet_1012.print_bgimages
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print.printer_HP_LaserJet_1012.print_command
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print.printer_HP_LaserJet_1012.print_evenpages
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print.printer_HP_Photosmart_C4200_series.print_bgcolor
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Graphics
Adapter Description
NVIDIA GeForce 8400
Vendor ID
10de
Device ID
06e2
Adapter RAM
256
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
8.17.12.6724
Driver Date
2-23-2011
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
Unknown
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17563)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce 8400) -- OpenGL ES 2.0 (ANGLE 0.0.0.809)
GPU Accelerated Windows
1/1 Direct3D 10

Vivek 289 solutions 2084 answers

Hi,

Please also try disabling hardware acceleration in Tools (Alt + T) > Options > Advanced > General > Use hardware acceleration when available. Options > Advanced

Options

Hi, Please also try disabling hardware acceleration in '''Tools '''('''Alt '''+ '''T''') > '''Options '''> '''Advanced '''> '''General '''> '''Use hardware acceleration when available'''. [https://support.mozilla.org/en-US/kb/Options%20window%20-%20Advanced%20panel?as=u Options > Advanced] [https://support.mozilla.org/en-US/kb/Options%20window Options]

Question owner

Nope. Did that, closed FF, opened, same thing. I'm thinking I started complaining about what I thought was a really slow Internet connection a few weeks ago. But on home network, and other computer was not going slow.

Nope. Did that, closed FF, opened, same thing. I'm thinking I started complaining about what I thought was a really slow Internet connection a few weeks ago. But on home network, and other computer was not going slow.
Vivek 289 solutions 2084 answers

Chosen Solution

If it's not a network problem, you can also try a new profile. If it's okay, you can later copy the needed files from the old profile to this.

Profiles Howto

Firefox Profile Folder & Files

If it's not a network problem, you can also try a [https://support.mozilla.org/en-US/kb/Managing-profiles new profile]. If it's okay, you can later [https://support.mozilla.org/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile?s=profile&r=1&e=sph&as=s copy the needed files] from the old profile to this. [https://support.mozilla.org/en-US/kb/Profiles?s=profile&r=2&e=sph&as=s Profiles Howto] [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder & Files]
String 1 solutions 15 answers

overyonderfield, Do you have adobe flash player and updated it recently? From how long has been the problem being lying?

overyonderfield, Do you have adobe flash player and updated it recently? From how long has been the problem being lying?

Question owner

I have something called Adobe air app installer, as of January this year. Can that cause problems? I can't find an Adobe flash player on my computer (although I have Adobe CS5, which includes Flash). FF addon is Shockwave flash, but I tried disabling addons.

I have something called Adobe air app installer, as of January this year. Can that cause problems? I can't find an Adobe flash player on my computer (although I have Adobe CS5, which includes Flash). FF addon is Shockwave flash, but I tried disabling addons.

Question owner

Does the profile get corrupted somehow? Just curious why that's suspect in this hangup/hiccup problem. I would want to reload most of the important files .

Does the profile get corrupted somehow? Just curious why that's suspect in this hangup/hiccup problem. I would want to reload most of the important files .

Modified by TerryT

String 1 solutions 15 answers

Try disable Plugins one by one and then test. Maybe its Flash issue, I got the same prob as you But its seldom. I had figure it out its Adobe flash issue.

Try disable Plugins one by one and then test. Maybe its Flash issue, I got the same prob as you But its seldom. I had figure it out its Adobe flash issue.
Vivek 289 solutions 2084 answers

You can also try to Disable suspect Plugins in Tools (Alt + T) > Add-ons. The Firefox profile folder, files and settings can get corrupt. A new profile would have the default Firefox settings and wouldn't usually have any add-ons or settings changes made by add-ons.

You can also try to '''Disable''' suspect '''Plugins''' in Tools (Alt + T) > Add-ons. The Firefox profile folder, files and settings can get corrupt. A new profile would have the default Firefox settings and wouldn't usually have any add-ons or settings changes made by add-ons.
String 1 solutions 15 answers

Vivek I had never the issue of freezing of FF, But recently after updating Flash Player I am facing this issue. I know its not FF issue its just Adobe Flash player issue. Will have wait till next release or has to disable the flash plugin :(

Vivek I had never the issue of freezing of FF, But recently after updating Flash Player I am facing this issue. I know its not FF issue its just Adobe Flash player issue. Will have wait till next release or has to disable the flash plugin :(
cor-el
  • Top 10 Contributor
  • Moderator
17578 solutions 159013 answers

Did you try a new profile?

You haven't confirmed that.

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:


A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Did you try a new profile? You haven't confirmed that. Create a new profile as a test to check if your current profile is causing the problems. See "Basic Troubleshooting: Make a new profile": *https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems. If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files. See: *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox ---- A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program. Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process. See: *https://support.mozilla.org/kb/Server+not+found *https://support.mozilla.org/kb/Firewalls

Question owner

Before trying a new Profile, I set myself up for a long haul, creating backups and making sure I could access everything through Chrome -- then I discovered how simple a procedure it was -- just create a new one and open with the new one; see if it makes a difference. So far I'm going to say yes, it's the profile. Just in typing this reply there is a difference -- no hanging up. Big test was closing FF; with the problem it took a long time to act, but now it's normal. I will leave this open a day to test, but I'm guessing it's the Profile. So far I have copied back in the passwords, and it's still OK. Thanks, all.

Before trying a new Profile, I set myself up for a long haul, creating backups and making sure I could access everything through Chrome -- then I discovered how simple a procedure it was -- just create a new one and open with the new one; see if it makes a difference. So far I'm going to say yes, it's the profile. Just in typing this reply there is a difference -- no hanging up. Big test was closing FF; with the problem it took a long time to act, but now it's normal. I will leave this open a day to test, but I'm guessing it's the Profile. So far I have copied back in the passwords, and it's still OK. Thanks, all.

Question owner

Yes, tried the disabled add-ons initially. Not it. Seems to be the Profile.

Yes, tried the disabled add-ons initially. Not it. Seems to be the Profile.

Modified by TerryT

Question owner

FYI, this must have been a slow degradation -- I was blaming a slow Internet connection before the typing/scrolling trouble became an issue, but everything is zipping along with the new profile.

Do I delete the corrupted one named "default"? With that answer this thread can close.

FYI, this must have been a slow degradation -- I was blaming a slow Internet connection before the typing/scrolling trouble became an issue, but everything is zipping along with the new profile. Do I delete the corrupted one named "default"? With that answer this thread can close.
Vivek 289 solutions 2084 answers

Helpful Reply

Thanks for the detailed feedback. Yes, you can safely delete the previous profile once you are sure there's no personal data to be retrieved from that.

Thanks for the detailed feedback. Yes, you can safely delete the previous profile once you are sure there's no personal data to be retrieved from that.