X
Tap here to go to the mobile version of the site.

Support Forum

firefox says I need to update my add ons and plug ins at startup after restarting my laptop

Posted

I'm running 10.0.2 and I get multiple tabs when i first start firefox saying i need to install updated add ons. i go thru each one and click add and then restart firefox and all is fine. later when i turn my laptop back on and then start firefox I get the same message. firefox isn't saving or acknowledging that the add ons have already been installed. what do I need to do to fix this?

I'm running 10.0.2 and I get multiple tabs when i first start firefox saying i need to install updated add ons. i go thru each one and click add and then restart firefox and all is fine. later when i turn my laptop back on and then start firefox I get the same message. firefox isn't saving or acknowledging that the add ons have already been installed. what do I need to do to fix this?

Chosen solution

Try the Bitdefender forum if you can't disable that feature in the program.

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 15.0.2.72
  • Shockwave Flash 11.1 r102
  • Next Generation Java Plug-in 1.6.0_31 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • iTunes Detector Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • ActiveTouch General Plugin Container Version 105
  • GEPlugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:10.0.2) Gecko/20100101 Firefox/10.0.2

More Information

Vivek 289 solutions 2084 answers

Hi,

Please try deleting all the extensions.* files in the Firefox Profile Folder after exiting Firefox. You can also open the profile folder via Help (Alt + H) > Troubleshooting Information > Open Containing Folder. Firefox will detect the add-ons and create the database afresh and ask again at the next startup. Choose Allow and Continue on all the tabs, but click Restart only on the last tab. Strengthening User Control

Firefox Profile Folder & Files

Hi, Please try deleting all the '''extensions.*''' files in the [http://kb.mozillazine.org/Profile_folder Firefox Profile Folder] after exiting Firefox. You can also open the profile folder via '''Help '''('''Alt '''+ '''H''') > '''Troubleshooting Information''' > '''Open Containing Folder'''. Firefox will detect the add-ons and create the database afresh and ask again at the next startup. Choose '''Allow''' and '''Continue''' on all the tabs, but click '''Restart''' only on the last tab. [https://blog.mozilla.com/addons/2011/08/11/strengthening-user-control-of-add-ons/ Strengthening User Control] [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder & Files]

Question owner

I just tried that and it does the same thing. It will accept the the add ons on restart and I can open and close firefox and all is good. when i restart the laptop and then open firefox i get all the install add on tabs again.

I just tried that and it does the same thing. It will accept the the add ons on restart and I can open and close firefox and all is good. when i restart the laptop and then open firefox i get all the install add on tabs again.
cor-el
  • Top 10 Contributor
  • Moderator
17569 solutions 158915 answers

Which security software (firewall, anti-virus) do you have?

Some security software has virtualization features that can cause problems by protecting and restoring files in the Firefox profile folder.


See also:

Which security software (firewall, anti-virus) do you have? Some security software has virtualization features that can cause problems by protecting and restoring files in the Firefox profile folder. ---- See also: *http://kb.mozillazine.org/Preferences_not_saved *https://support.mozilla.org/kb/Preferences+are+not+saved

Question owner

Bit defender

Bit defender
Vivek 289 solutions 2084 answers

You can try to temporarily stop browser virtualization/sandboxing/protection or browser folder/settings protection until at least all the necessary add-ons have been successfully installed. Please also see this. The Bitdefender support could be also very helpful regarding the optimal settings.

You can try to temporarily stop browser virtualization/sandboxing/protection or browser folder/settings protection until at least all the necessary add-ons have been successfully installed. Please also see [http://www.bitdefender.com/solutions/antivirus.html#Features this]. The [http://forum.bitdefender.com/index.php Bitdefender support] could be also very helpful regarding the optimal settings.

Question owner

I'm still having this issue, tried everything suggested so far

I'm still having this issue, tried everything suggested so far
Vivek 289 solutions 2084 answers

Please also try deleting the compatibility.ini file in the profile folder.

Can you please attach a screenshot: Add images: below Post a Reply on this page.

Please also try deleting the '''compatibility.ini''' file in the profile folder. Can you please attach a [https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem screenshot]: '''Add images:''' below '''Post a Reply''' on this page.

Question owner

I get this message in multiple tabs (different add ons for each tab) along with my normal home page.

[IMG]http://i111.photobucket.com/albums/n152/roadkilltx/FireShotScreenCapture001-InstallAdd-on-about_newaddon_idd40f5e7b-d2cf-4856-b441-cc613eeffbe3.png/IMG

nothing suggested thus far has worked

I get this message in multiple tabs (different add ons for each tab) along with my normal home page. [IMG]http://i111.photobucket.com/albums/n152/roadkilltx/FireShotScreenCapture001-InstallAdd-on-about_newaddon_idd40f5e7b-d2cf-4856-b441-cc613eeffbe3.png[/IMG] nothing suggested thus far has worked
Vivek 289 solutions 2084 answers

Please check if this happens in a new profile. If the new profile is okay you can start using it, and later copy the needed personal data like bookmarks, history, passwords, personal certificates etc. from the old profile. You can then delete or troubleshoot the old profile. Firefox stores your personal data and settings in another location (profile folder), separate from its folder/files. A new profile would have the default Firefox settings in Tools (Alt + T) > Options and about:config, and usually would also be empty of Extensions and themes (Appearance) in Tools > Add-ons, and their settings. Also, a new profile would have no previous stored website Cache/Cookies/Data/Preferences: Tools > Clear Recent History.

Profiles Howto

Profile Folder & Files

about:config Entries

Please check if this happens in a [https://support.mozilla.org/en-US/kb/Managing-profiles new profile]. If the new profile is okay you can start using it, and later [https://support.mozilla.org/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile?s=profile&r=1&e=sph&as=s copy the needed personal data] like bookmarks, history, passwords, personal certificates etc. from the old profile. You can then delete or troubleshoot the old profile. Firefox stores your personal data and settings in [http://kb.mozillazine.org/Profile_folder another location (profile folder),] separate from its [http://kb.mozillazine.org/Installation_directory folder/files]. A new profile would have the default Firefox settings in '''Tools''' ('''Alt''' + '''T''') > [https://support.mozilla.org/en-US/kb/Options%20window Options] and [http://kb.mozillazine.org/About:config about:config], and usually would also be empty of '''Extensions''' and themes ('''Appearance''') in '''Tools''' > '''Add-ons''', and their settings. Also, a new profile would have no previous stored website Cache/Cookies/Data/Preferences: '''Tools''' > [https://support.mozilla.org/en-US/kb/Clear%20Recent%20History Clear Recent History]. [https://support.mozilla.org/en-US/kb/Profiles?s=profile&r=2&e=sph&as=s Profiles Howto] [http://kb.mozillazine.org/Profile_folder_-_Firefox Profile Folder & Files] [http://kb.mozillazine.org/About:config_entries about:config Entries]

Question owner

does the same thing with a new profile

does the same thing with a new profile
cor-el
  • Top 10 Contributor
  • Moderator
17569 solutions 158915 answers

Which security software (firewall, anti-virus) do you have?

Some security software has virtualization features that can cause problems by protecting and restoring files in the Firefox profile folder.

Which security software (firewall, anti-virus) do you have? Some security software has virtualization features that can cause problems by protecting and restoring files in the Firefox profile folder.

Question owner

Bit Defender on Windows 7

Bit Defender on Windows 7
cor-el
  • Top 10 Contributor
  • Moderator
17569 solutions 158915 answers

Chosen Solution

Try the Bitdefender forum if you can't disable that feature in the program.

Try the Bitdefender forum if you can't disable that feature in the program. *http://forum.bitdefender.com/index.php

Helpful Reply

thanks, it appears from searching the bitdefender forums that my BD 2010 is now an unsupported software and i could upgrade to 2012 free. after the upgrade all is well .

thanks, it appears from searching the bitdefender forums that my BD 2010 is now an unsupported software and i could upgrade to 2012 free. after the upgrade all is well .