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Lovefilm instantview videos do not work, but do on internet explorer

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  • 18 have this problem
  • 10 views
  • Last reply by Joxy0406

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I have a lovefilm package which allows me to watch films etc by online streaming using silverlight, which I have installed, removed and re-installed several times. However, in firefox when I click on a film to watch the play button does not appear for the film. However it does in the Explorer browser.

How do I fix this please?

Chosen solution

Hi,

You can try to verify the Firefox Silverlight installation: https://www.microsoft.com/getsilverlight/default.aspx

If the problem persists, please also check in Safe Mode.

Problematic Extensions

Troubleshooting Extensions and Themes

Uninstalling Add-ons

Uninstalling Toolbars

Safe mode disables the installed Extensions, and themes (Appearance) in Tools (Alt + T) > Add-ons. Hardware acceleration is also temporarily disabled - the manual setting is Tools > Options > Advanced > General > Use hardware acceleration when available. Options > Advanced. All these settings/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme or hardware acceleration is causing issues.

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Chosen Solution

Hi,

You can try to verify the Firefox Silverlight installation: https://www.microsoft.com/getsilverlight/default.aspx

If the problem persists, please also check in Safe Mode.

Problematic Extensions

Troubleshooting Extensions and Themes

Uninstalling Add-ons

Uninstalling Toolbars

Safe mode disables the installed Extensions, and themes (Appearance) in Tools (Alt + T) > Add-ons. Hardware acceleration is also temporarily disabled - the manual setting is Tools > Options > Advanced > General > Use hardware acceleration when available. Options > Advanced. All these settings/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme or hardware acceleration is causing issues.

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Thank you, appears the flash and java add ons were out of date, soon as I updated them silverlight began working. Thank you ever so much for your help.