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Cannot open or save email attachments.


This is a new problem. When I get an attachment in an email, the download manager window opens but will not open OR save the file. I tried updating my Firefox to v. 10, but it did not solve the problem. I use Webmail and this is the first time I have had this problem. My ISP is Earthlink. Please help ASAP as I have several photos I need to save and I can't even see them!! I just went to my Download window and see that yesterday the last thing downloaded was: DownloadManager_Setup.exe 619 KB optimum-installer.com

I can't find this in my Contral Panel/Programs to get rid of it!! Is this causing my problem and what can I do about it?????

Fixed it myself!! Went into Tools/Add-Ons and got rid of Zoom Downloader! Voila!

Modified by ElaineRuth

Additional System Details

Installed Plug-ins

  • Google Update
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 4.1.10111.0
  • iTunes Detector Plug-in
  • GEPlugin
  • Shockwave Flash 10.3 r181
  • Next Generation Java Plug-in 1.6.0_24 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • Unity Player 2.6.1f3
  • Adobe PDF Plug-In For Firefox and Netscape
  • np-mswmp


  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:10.0.2) Gecko/20100101 Firefox/10.0.2

More Information

Question owner

Fixed it myself!! Went into Tools/Add-Ons and got rid of Zoom Downloader! Voila!