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Firefox crashes after trying to launch


So, ever since the first time I used Firefox, this is the only time it has ever been rendered unusable.

I upgraded my system and, when I tried to launch Firefox, all it can ever do is crash before being able to load anything at all.

I'm not sure what Firefox version it is because I only used apt-get upgrade, didn't monitor the upgrade, and was never able to check it but I think, it's 10.0.2. My system runs on Joli OS 1.2, by the way.

Anyone who can help me, please.

Right now, I am getting by with Google Chrome and I am not enjoying how I am unable to use those add-ons I've always had.

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 10.3 r181
  • iTunes Detector Plug-in
  • Google Update
  • Adobe Shockwave for Director Netscape plug-in, version
  • Adobe PDF Plug-In For Firefox and Netscape
  • Yahoo Application State Plugin version
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • DRM Netscape Network Object


  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:12.0a2) Gecko/20120205 Firefox/12.0a2

More Information

  • Top 25 Contributor
  • Moderator
622 solutions 7997 answers

Hi again MJae,

What device are you using ?
(is it a netbook computer or a phone for instance)

The system details aside show the OS as XP, but I presume that is a separate machine that you have used to post this message on, is that so?

Have you looked at Firefox crashes - Troubleshoot, prevent and get help fixing crashes and tried using Troubleshoot Firefox issues using Safe Mode

Question owner

Guess I didn't notice the automated tags.

I'm using an Asus Eee PC 701.

The one I'm using right now is a different computer. I'm actually browsing using Aurora. It's not mine.

I was reporting about my netbook. Like I said, it runs on Joli OS 1.2.

There's no useful help in the Firefox crashes page.

There is no way I can go to about:crashes because it Firefox crashes before it can load anything. Neither can I do safe mode - I'm not sure I know how to do that before launching Firefox first.

  • Top 25 Contributor
  • Moderator
622 solutions 7997 answers

May I suggest you look again at firefox crashes for instance it includes:

You can't open Firefox because it crashes at startup even in Safe Mode:
Go to ~/.mozilla/firefox/Crash Reports/submitted.
In the resulting folder will be a text file for each crash report you have submitted. Using the View menu, arrange them by date to find out which is the newest file; and double-click on it to open it.

Firefox crashes - Troubleshoot, prevent and get help fixing crashes_get-help-fixing-this-crash

N.B. use the selector button +
so that you see the linux version from your XP
linux version link -> Firefox crashes - Troubleshoot, prevent and get help fixing crashes

(You will then need to reset the mozilla cookies on your xp so that, by default, it goes to Windows versions of kb articles again in future)