X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

firefox refuses to install /investools-events.webex.com says it is corupt - it is NOT corupt and I want to install it

Posted

When I try to install -- /investools-events.webex.com -- firefox refuses to install and says it is corrupt - it is NOT corrupt and I want to install the program

Additional System Details

This happened

Every time Firefox opened

This started when...

a few months ago

Installed Plug-ins

  • 4.1.10111.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.1 r102
  • iTunes Detector Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_29 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • NPWLPG
  • Virtual Earth 3D 4.00090316005 plugin for Mozilla

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.2) Gecko/20100101 Firefox/10.0.2

More Information

I have never been able to install the program -- it is very frustrating.

Jeremy Eramian 0 solutions 17 answers

Hello Juliesims i will work on your problem for as long as i can to help you out when you are available contact me at jeremyeramian@gmail.com so we can discuss ways to fix the problem. and what download were you trying to get there is a list and i would like to try to narrow it down.

Modified by Jeremy Eramian

dibl 0 solutions 1 answers

Workaround found!

Uninstall the WebEx plugin - you can do this from the control panel -> Add/remove programs or you can go the Cisco/WebEx support site

WebEx support/downloads https://support.webex.com/MyAccountWeb/supportUtilities.do?root=Tools

and find the "Meeting Services Removal Tool" which you download and run.

When you try to attend a meeting, the pre-meeting probe will determine that the plug-in is not present and will take you to a page that has two buttons Setup and Cancel. Click Cancel

  1. On your way into the meeting the "in-line" install will successfully install the plug-in and you'll be put into the meeting.
  2. Subsequent visits to a WebEx meeting will proceed normally since the pre-meeting probe will detect the presence of the plug-in