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Firefox keeps trying to update every time I open the browser, and it then puts up a message saying update was unsuccessful. It does this on both of my computers. One has the latest version, the other does not. How do I stop Firefox from doing this?

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Firefox keeps trying to update every time I open the browser, and it then puts up a message saying update was unsuccessful. It does this on both of my computers. One already has the latest version, the other does not. How do I stop Firefox from doing this?

Chosen solution

If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible.

  • Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data because all profile folders will be removed.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.


Read this answer in context 1

Additional System Details

This happened

Every time Firefox opened

This started when...

When Firefox 10.0 was released.

Installed Plug-ins

  • Google Update
  • 4.1.10111.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • Version 2.6.1.5251
  • Google Talk Plugin Video Accelerator version:0.1.44.14
  • Picasa plugin
  • Shockwave Flash 11.1 r102
  • iTunes Detector Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_29 for Mozilla browsers
  • Adobe Shockwave for Director Netscape plug-in, version 11.6
  • NPWLPG
  • npsdcwc.dll
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.1) Gecko/20100101 Firefox/10.0.1

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10749 solutions 96724 answers

Chosen Solution

If there are problems with updating then best is to download the full version and uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible.

  • Do NOT remove personal data when you uninstall the current version or you lose your bookmarks and other data because all profile folders will be removed.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.


Helpful Reply

Thank you. Your advice worked.