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unable to install firefox


I am able to download firefox. when i go to install it, It comes up with a window that says save as and asks current user or administrator. I click on administrator and it asks for a password which i don't have. I click on current user and it does nothing. I have tried many times with the same result. I have even tried to install other mozilla products and I always get the same result. I can't figure out what is going on.

Additional System Details


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.11 (KHTML, like Gecko) Chrome/17.0.963.56 Safari/535.11

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  • Top 10 Contributor
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10749 solutions 96724 answers

If you use ZoneAlarm Extreme Security then disable Virtualization and reinstall Firefox. Other security software may have similar features to prevent Firefox from updating files properly.


Question owner

never heard of zone alarm and if i have it how do i disable it. I am not smart when it comes to computers.