X
Tap here to go to the mobile version of the site.

Support Forum

unable to install firefox

Posted

I am able to download firefox. when i go to install it, It comes up with a window that says save as and asks current user or administrator. I click on administrator and it asks for a password which i don't have. I click on current user and it does nothing. I have tried many times with the same result. I have even tried to install other mozilla products and I always get the same result. I can't figure out what is going on.

I am able to download firefox. when i go to install it, It comes up with a window that says save as and asks current user or administrator. I click on administrator and it asks for a password which i don't have. I click on current user and it does nothing. I have tried many times with the same result. I have even tried to install other mozilla products and I always get the same result. I can't figure out what is going on.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/535.11 (KHTML, like Gecko) Chrome/17.0.963.56 Safari/535.11

More Information

cor-el
  • Top 10 Contributor
  • Moderator
12132 solutions 112696 answers

If you use ZoneAlarm Extreme Security then disable Virtualization and reinstall Firefox. Other security software may have similar features to prevent Firefox from updating files properly.

See:

If you use ZoneAlarm Extreme Security then disable Virtualization and reinstall Firefox. Other security software may have similar features to prevent Firefox from updating files properly. See: *http://kb.mozillazine.org/Browser_will_not_start_up#XULRunner_error_after_an_update *[[/questions/880050]]

Question owner

never heard of zone alarm and if i have it how do i disable it. I am not smart when it comes to computers.

never heard of zone alarm and if i have it how do i disable it. I am not smart when it comes to computers.