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When on a website and I select an e-mail link it does not open.


E-mail links for open web sites do not open>

E-mail links for open web sites do not open>

Additional System Details

This happened

Every time Firefox opened

This started when...

has been happening for about 6 weeks

Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Update
  • 4.1.10111.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • GEPlugin
  • Windows Activation Technologies Plugin for Mozilla
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers


  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:10.0.2) Gecko/20100101 Firefox/10.0.2

More Information

have checked tools for e-mail default settings and they are good.

  • Top 25 Contributor
  • Moderator
5419 solutions 40417 answers
See this - http://support.mozilla.com/en-US/kb/Changing+the+e-mail+program+used+by+Firefox