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Since the last upgrade, FF no longer runs on my laptop! I get the crash report box but it never restarts upon pressing that option. I can't try the safe mode or the other self-help options because no FF browser window opens.

Posted

FF worked fine before I accepted the latest update just a few days ago. My friend who lives far away said that she also has problems since the upgrade. When I click on the thumbnail to open FF no window opens, all I see is the crash report. Without the window I can't try the self-helps or give a crash ID (from what I understand from reading the options). None of the options in the crash report restore the browser. When I click on one, the box just pops right back up. Other than general slowness of my system and some possible hacking which got someone into my paypal account this week, I've had no other computer issues. (I've changed my email address with PP & changed my email passwords in case someone is accessing my machine through my email...I'm not very computer literate...I don't believe this can happen, yet no other options were presented). Because my friend also experienced this crash issue I think this is totally related to the upgrade & what ever it did to my computer such that FF no longer loads. Please give me steps to fix this issue without FF running--all the self-help techniques seem to assume that I can run FF, get a browser window, utilize the links therein. I can't get a window open at all!

FF worked fine before I accepted the latest update just a few days ago. My friend who lives far away said that she also has problems since the upgrade. When I click on the thumbnail to open FF no window opens, all I see is the crash report. Without the window I can't try the self-helps or give a crash ID (from what I understand from reading the options). None of the options in the crash report restore the browser. When I click on one, the box just pops right back up. Other than general slowness of my system and some possible hacking which got someone into my paypal account this week, I've had no other computer issues. (I've changed my email address with PP & changed my email passwords in case someone is accessing my machine through my email...I'm not very computer literate...I don't believe this can happen, yet no other options were presented). Because my friend also experienced this crash issue I think this is totally related to the upgrade & what ever it did to my computer such that FF no longer loads. Please give me steps to fix this issue without FF running--all the self-help techniques seem to assume that I can run FF, get a browser window, utilize the links therein. I can't get a window open at all!

Additional System Details

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; .NET4.0C; AskTbAD3/5.14.1.20007)

More Information

AliceWyman
  • Moderator
240 solutions 2607 answers

According bug 727938 (linked from the blog post McAfee has fixed the problem in an update to SiteAdvisor that will be released shortly, so you should keep it disabled for now and regularly check for McAfee updates.

According bug 727938 (linked from the [http://blog.mozilla.com/nnethercote/2012/02/17/the-mcafee-site-advisor-add-on-has-an-appalling-memory-leak/ blog post] McAfee has fixed the problem in an update to SiteAdvisor that will be released shortly, so you should keep it disabled for now and regularly check for McAfee updates.
AliceWyman
  • Moderator
240 solutions 2607 answers

P.S. You said that you did a plugin check and there are certain plugins that are in red (vulnerable/need to update). This is a separate subject so you should probably ask a new question. You should click the "solves ity" button next to the best post that solved the crash problem.

On your outdated plugins, it would help if you copied the information about your those plugins from the PluginCheck list, when you post your new question.

P.S. You said that you did a plugin check and there are certain plugins that are in red (vulnerable/need to update). This is a separate subject so you should probably ask a new question. You should click the "solves ity" button next to the best post that solved the crash problem. On your outdated plugins, it would help if you copied the information about your those plugins from the [http://www.mozilla.com/en-US/plugincheck/ PluginCheck] list, when you post your new question.