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Websites keep telling me I need to update my web browser, when I've already got 10.0.2.

Posted

A number of websites, such as Gmail, tell me that I need to upgrade my browser, including the Firefox one (it displays the "Hey there! Looks like you’re using an old version of Firefox. Don’t miss out on the latest technology & security features. Get the free upgrade in less than a minute." message). It also tells me that I'm using 3.0.14. when I try to install a Persona, but Help>About Firefox tells me that I've got 10.0.2. I've been having this problem for a while but at least ever since the update, and can't determine whether it's because the new version doesn't install properly, or if it's something else. This occurs also when I open Safe Mode.

A number of websites, such as Gmail, tell me that I need to upgrade my browser, including the Firefox one (it displays the "Hey there! Looks like you’re using an old version of Firefox. Don’t miss out on the latest technology & security features. Get the free upgrade in less than a minute." message). It also tells me that I'm using 3.0.14. when I try to install a Persona, but Help>About Firefox tells me that I've got 10.0.2. I've been having this problem for a while but at least ever since the update, and can't determine whether it's because the new version doesn't install properly, or if it's something else. This occurs also when I open Safe Mode.

Modified by 61629

Additional System Details

This happened

Every time Firefox opened

Installed Plug-ins

  • Next Generation Java Plug-in 1.6.0_31 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • Nexon Game Controller
  • Pando Web Plugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.3.633
  • 5.0.61118.0
  • Shockwave Flash 11.1 r102
  • Wacom Dynamic Link Library
  • NPWLPG
  • Unity Player 2.6.1f3
  • 1.9.0009.1
  • Nexon Game Controller 1.0.0.1
  • getplusadobe15235
  • Office Live Update v1.3
  • Delivery Network Acceleration by BitTorrent™
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Mozilla ActiveX control and plugin module
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • 1.2.0.1256
  • Office Plugin for Netscape Navigator
  • Allows browsing on RealArcade sites with Mozilla browsers.

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.14) Gecko/2009082707 Firefox/3.0.14 (.NET CLR 3.5.30729) FBSMTWB

More Information

Application Basics
Name
Firefox
Version
10.0.2
User Agent
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.14) Gecko/2009082707 Firefox/3.0.14 (.NET CLR 3.5.30729) FBSMTWB
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
abcTajpu "a b c type-oo"
1.7.2
true
{15a7ef52-8a77-426e-9e17-e21af257d7c8}
British English Dictionary
1.19.1
true
en-GB@dictionaries.addons.mozilla.org
ChatZilla
0.9.88
true
{59c81df5-4b7a-477b-912d-4e0fdf64e5f2}
FireShot
0.96
true
{0b457cAA-602d-484a-8fe7-c1d894a011ba}
Flashblock
1.5.15.1
true
{3d7eb24f-2740-49df-8937-200b1cc08f8a}
Java Quick Starter
1.0
true
jqs@sun.com
Snap Links Plus
2.2.1
true
snaplinks@snaplinks.mozdev.org
Adobe DLM (powered by getPlus(R))
1.5.2.35
false
{CF40ACC5-E1BB-4aff-AC72-04C2F616BCA7}
iWinGames Plugin
1.7
false
{98e34367-8df7-42b4-837b-20b892ff0849}
Microsoft .NET Framework Assistant
1.2.1
false
{20a82645-c095-46ed-80e3-08825760534b}
Trend Micro BEP Firefox Extension
7.0.0.1086
false
{38783831-6098-4faa-A9C9-1EE1E343F4D2}
Trend Micro NSC Firefox Extension
6.8.0.1066
false
{22C7F6C6-8D67-4534-92B5-529A0EC09405}
Trend Micro Toolbar
5.0.0.1361
false
{22181a4d-af90-4ca3-a569-faed9118d6bc}
Modified Preferences
Name
Value
accessibility.browsewithcaret
true
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.importDefaults
false
browser.places.leftPaneFolderId
-1
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://www.neopets.com/
browser.startup.homepage_override.buildID
20120215223356
browser.startup.homepage_override.mstone
rv:10.0.2
extensions.lastAppVersion
10.0.2
general.useragent.extra.microsoftdotnet
( .NET CLR 3.5.30729)
general.useragent.override
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.14) Gecko/2009082707 Firefox/3.0.14 (.NET CLR 3.5.30729) FBSMTW…
gfx.blacklist.direct2d
2
gfx.blacklist.layers.direct3d10
2
gfx.blacklist.layers.direct3d10-1
2
gfx.blacklist.layers.direct3d9
2
gfx.blacklist.layers.opengl
2
gfx.blacklist.suggested-driver-version
257.21
gfx.blacklist.webgl.angle
2
gfx.blacklist.webgl.msaa
2
gfx.blacklist.webgl.opengl
2
keyword.URL
http://www.ask.com/web?o=101447&l=dis&q=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1329449769
places.history.expiration.transient_current_max_pages
80506
places.history.expiration.transient_optimal_database_size
128808550
places.last_vacuum
1300359483
print.printer_EPSON_Stylus_Photo_R230_Series.print_bgcolor
false
print.printer_EPSON_Stylus_Photo_R230_Series.print_bgimages
false
print.printer_EPSON_Stylus_Photo_R230_Series.print_evenpages
true
print.printer_EPSON_Stylus_Photo_R230_Series.print_footercenter
print.printer_EPSON_Stylus_Photo_R230_Series.print_footerleft
&PT
print.printer_EPSON_Stylus_Photo_R230_Series.print_footerright
&D
print.printer_EPSON_Stylus_Photo_R230_Series.print_headercenter
print.printer_EPSON_Stylus_Photo_R230_Series.print_headerleft
&T
print.printer_EPSON_Stylus_Photo_R230_Series.print_headerright
&U
print.printer_EPSON_Stylus_Photo_R230_Series.print_in_color
true
print.printer_EPSON_Stylus_Photo_R230_Series.print_margin_bottom
0.5
print.printer_EPSON_Stylus_Photo_R230_Series.print_margin_left
0.5
print.printer_EPSON_Stylus_Photo_R230_Series.print_margin_right
0.5
print.printer_EPSON_Stylus_Photo_R230_Series.print_margin_top
0.5
print.printer_EPSON_Stylus_Photo_R230_Series.print_oddpages
true
print.printer_EPSON_Stylus_Photo_R230_Series.print_orientation
0
print.printer_EPSON_Stylus_Photo_R230_Series.print_reversed
false
print.printer_EPSON_Stylus_Photo_R230_Series.print_scaling
1.00
print.printer_EPSON_Stylus_Photo_R230_Series.print_shrink_to_fit
true
privacy.cpd.formdata
false
privacy.cpd.sessions
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce 8600 GT
Vendor ID
10de
Device ID
0401
Adapter RAM
Unknown
Adapter Drivers
nv4_disp
Driver Version
6.14.11.7813
Driver Date
9-17-2008
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
Unknown
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.
GPU Accelerated Windows
0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 257.21 or newer.

Swarnava Sengupta 482 solutions 3210 answers

Chosen Solution

See: * https://support.mozilla.com/en-US/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser

Question owner

Thanks very much! That did the trick. I must have overlooked that page in the help section.

Thanks very much! That did the trick. I must have overlooked that page in the help section.