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Netflix/Silverlight quit working, is Firefox 10 a 64 bit browser?

Posted

MS Silverlight is apparently required to stream Netflix. Streaming has stopped working for me every since Firefox upgraded to 10. MS says Silverlight will only work with a 32 bit browser.

Chosen solution

I had the same problem. I'm running Windows Vista and Firefox 10.0.2 browser (I think).

What worked for me was to download Safari browser, then download Microsoft Silverlight from there. 

Then I closed out Safari (I just like Firefox better) and reopened Firefox. Went to Netflix and I can watch videos again!

Read this answer in context 1

Additional System Details

This started when...

update to Firefox 10

Installed Plug-ins

  • Shockwave Flash 10.3 r183
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • LogMeIn, Inc. Remote Access Components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_21 for Mozilla browsers
  • ActiveTouch General Plugin Container Version 105
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • np-mswmp
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.2; WOW64; rv:10.0.1) Gecko/20100101 Firefox/10.0.1

More Information

I uninstalled Silverlight thinking it might have been corrupted. When I try to re-install it will not complete. I get the message that Silverlight is not compatible with 64 bit browser.

Ryan.S1 1 solutions 2 answers

Chosen Solution

I had the same problem. I'm running Windows Vista and Firefox 10.0.2 browser (I think).

What worked for me was to download Safari browser, then download Microsoft Silverlight from there. 

Then I closed out Safari (I just like Firefox better) and reopened Firefox. Went to Netflix and I can watch videos again!

Helpful Reply

Hi Ryan, That worked perfectly! In my case I opened a 32 bit version of explorer, downloaded Silverlight, close explorer and reopened firefox. Working again, thank you!

Ryan.S1 1 solutions 2 answers

Hey Steve, glad to hear it! Not having Netflix SUCKED! lol

itsawomanthing 0 solutions 5 answers

June 30, 2012 - Here is the best solution to this problem. Uninstall Firefox, and all your personal preferences. Then go to Program File(x86) folder and delete the Mozilla Firefox folder as well.

Go the Real Player application and Preference. Then uncheck the "Enable Web Download and Recording from these installed browsers" box, and select the “Don't show (download is only assessable from right-click)”box. Close Real Player.

Do a registry cleaning with wherever registry cleaner you trust on your system. Reboot your computer.7

Reinstall Firefox. Your problems with Neflix and all streaming media are now solved. It worked for me.