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We will connect fortigate SSL VPN to connect our office network on https. Same was working in version 9.0.1 but not in version 10.0.1. We are getting following errors " connection was rest ".. Please help us to overcome this issues.

Posted

Same was working in all other browsers and previous version of mozilla.. but not in version 10.0.1

Please feel free to ask any queries regarding this.


-Dhana

Same was working in all other browsers and previous version of mozilla.. but not in version 10.0.1 Please feel free to ask any queries regarding this. -Dhana

Modified by dhanaj.be

Additional System Details

Installed Plug-ins

  • Fortinet SSL VPN FortiControl Firefox Plugin
  • Fortinet SSL VPN CacheClean Firefox Plugin
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Adobe PDF Plug-In For Firefox and Netscape

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:9.0.1) Gecko/20100101 Firefox/9.0.1

More Information

Hasan 469 solutions 5600 answers

-> Update Firefox to the latest version 10.0.1

Check and tell if its working.

-> Update Firefox to the latest version 10.0.1 * [[Installing Firefox on Windows]] * [https://support.mozilla.com/en-US/kb/Template:clearCookiesCache/ Clear Cookies & Cache] Check and tell if its working.

Modified by Hasan

Question owner

I already did basic troubleshooting like deleting cookies changing the proxy IP's. Even i allowed the mozilla in trusted application in windows firewall. even though it's not working.

I am trying URL - https://<fortigate firewall IP>:10443 - not working - connecting SSL VPN https://<fortigate firewall IP> - working - connecting to firewall.


My machine OS - windows7 64-bit.


-Dhana

I already did basic troubleshooting like deleting cookies changing the proxy IP's. Even i allowed the mozilla in trusted application in windows firewall. even though it's not working. I am trying URL - https://<fortigate firewall IP>:10443 - not working - connecting SSL VPN https://<fortigate firewall IP> - working - connecting to firewall. My machine OS - windows7 64-bit. -Dhana

Modified by dhanaj.be

Hasan 469 solutions 5600 answers

-> click Firefox button and click Options -> Privacy panel -> History section -> under Firefox will: select "Use Custom Settings for History"

  • Remove Checkmarks from:
    • Always use Private Browsing mode
    • Clear History when Firefox Closes
  • place Checkmarks on:
    • Remember my Browsing History
    • Remember Download History
    • Remember Search and Form History
    • Accept Cookies from sites
    • Accept Third-party Cookies -> under Keep Until : select They Expire -> click Exceptions button and click Remove button for all entries which have "Status" set to other than "Allow" -> Now type addresses of websites whose Cookies you want to be stored by Firefox & click "Allow" button for each entry -> click Close

-> Click OK on Options window -> Restart Firefox

Check and tell if its working.

-> click '''Firefox''' button and click '''Options''' -> '''Privacy''' panel -> '''History''' section -> ''under'' '''Firefox will:''' ''select'' '''"Use Custom Settings for History"''' * Remove Checkmarks from: ** '''Always use Private Browsing mode''' ** '''Clear History when Firefox Closes''' * place Checkmarks on: ** '''Remember my Browsing History''' ** '''Remember Download History''' ** '''Remember Search and Form History''' ** '''Accept Cookies from sites''' ** '''Accept Third-party Cookies''' -> ''under'' '''Keep Until :''' ''select'' '''They Expire''' -> click '''Exceptions''' button and click '''Remove''' button for all entries which have "Status" set to other than "'''Allow'''" -> Now type addresses of websites whose ''Cookies'' you want to be stored by Firefox & click "'''Allow'''" button for each entry -> click Close -> Click OK on Options window -> Restart Firefox Check and tell if its working.

Modified by Hasan

Question owner

No, i am not able to connect it. even i made above said changes also.. any other option is there.??

No, i am not able to connect it. even i made above said changes also.. any other option is there.??
Hasan 469 solutions 5600 answers

-> Firefox can't load websites but other browsers can

Check and tell if its working.

-> [[Firefox cannot load websites but other programs can]] Check and tell if its working.

Question owner

No i checked that yesterday itself. its not working...

No i checked that yesterday itself. its not working...
Hasan 469 solutions 5600 answers

Are the Firefox Connection Settings exactly the same as that of other Web Browsers which are able to open your desired web link ??

Are the Firefox [[Options window - Advanced panel#w_connection-settings-dialog|Connection Settings]] exactly the same as that of other Web Browsers which are able to open your desired web link ??

Modified by Hasan

Question owner

Ya, both are same settings only. "auto detect settings"

but in version 9.0.1 i didn't find any issues, i am able to connect normally.

problem with version 10.0.1 only.

Ya, both are same settings only. "auto detect settings" but in version 9.0.1 i didn't find any issues, i am able to connect normally. problem with version 10.0.1 only.
Hasan 469 solutions 5600 answers
-> [[Cannot connect after upgrading Firefox]] Check and tell if its working.

Question owner

no i did those things yesterday itself.. but no use..

no i did those things yesterday itself.. but no use..
Hasan 469 solutions 5600 answers

Perform the suggestions mentioned in the following articles:

Check and tell if its working.

Perform the suggestions mentioned in the following articles: * [[Troubleshooting extensions and themes]] Check and tell if its working.
pirata2050 0 solutions 1 answers

Please... help with this issue!!!!!!!!!!!!!!!!!!

Please... help with this issue!!!!!!!!!!!!!!!!!!
Vivek 289 solutions 2084 answers

Helpful Reply

Please also see this.

Please also see [https://bugzilla.mozilla.org/show_bug.cgi?id=723898 this].

Modified by Vivek