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How to stop Adobe Flash plugin crashes and Java Deployment Toolkit crashes for a Dell desktop running Windows 7 Ultimate.

Posted

I hope someone can help since LiveChat is not working.

I hope someone can help since LiveChat is not working.

Chosen solution

See the links provided. There are detailed instructions on how to do so.

If you can not follow those instructions please try live chat

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Additional System Details

Installed Plug-ins

  • Google Update
  • SiteAdvisor
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.3.633
  • Shockwave Flash 11.1 r102
  • 5.0.61118.0
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_30 for Mozilla browsers
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • McAfee MSC FF plugin DLL
  • McAfee Virtual Technician plugin for Mozilla (Gecko Version: 1.8b1)
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • Yahoo Application State Plugin version 1.0.0.7
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:10.0) Gecko/20100101 Firefox/10.0

More Information

Tim 148 solutions 1005 answers
Please provide a crash id -> https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Question owner

Thank you for trying fmdeveloper, I really appreciate that. When Java Deployment Toolkit crashes it says no report available just reload page to try again.

Thank you for trying fmdeveloper, I really appreciate that. When Java Deployment Toolkit crashes it says no report available just reload page to try again.
Tim 148 solutions 1005 answers

What version of Java are you running?

On what site does it crash?

What version of Java are you running? On what site does it crash?

Question owner

It crashes on Pogo exclusively. Running version 6 Update 30. Java Deployment Toolkit is 6.0.300.12 6.0.300.12.

It crashes on Pogo exclusively. Running version 6 Update 30. Java Deployment Toolkit is 6.0.300.12 6.0.300.12.
Tim 148 solutions 1005 answers

Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode

How about with a new, empty profile? http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile

Does the issue still occur if you start Firefox in Safe Mode? http://support.mozilla.com/en-US/kb/Safe+Mode How about with a new, empty profile? http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile

Question owner

I am truly sorry fmdeveloper but I am computer illiterate mostly. I do not know how to access safe mode. I also do not know what an new empty profile is. Thank you very much for helping me this far.

I am truly sorry fmdeveloper but I am computer illiterate mostly. I do not know how to access safe mode. I also do not know what an new empty profile is. Thank you very much for helping me this far.
Tim 148 solutions 1005 answers

Chosen Solution

See the links provided. There are detailed instructions on how to do so.

If you can not follow those instructions please try live chat

See the links provided. There are detailed instructions on how to do so. If you can not follow those instructions please try live chat

Question owner

Again thank you for the help. In or out of safe mode Java Deployment Toolkit keeps crashing. I am trying to set up new profile.

Again thank you for the help. In or out of safe mode Java Deployment Toolkit keeps crashing. I am trying to set up new profile.
Tim 148 solutions 1005 answers

Also, 6 Update 31 was just released. You should update that as well as trying the new profile.

Also, 6 Update 31 was just released. You should update that as well as trying the new profile.
John99 971 solutions 13138 answers

Is live chat still available ??

It was being suspended /stopped Putting Live Chat on hiatus? as English User Help

Is live chat still available ?? It was being suspended /stopped [/en-US/forums/contributors/708046 Putting Live Chat on hiatus?] as English User Help

Question owner

Thank again fmdeveloper. Updated Java. People at Pogo told me to clear out caches both Firefox and Java periodically. Java Deployment Toolkit seems to be working fine but Adobe Flash Player is the one that keeps crashing now.

Thank again fmdeveloper. Updated Java. People at Pogo told me to clear out caches both Firefox and Java periodically. Java Deployment Toolkit seems to be working fine but Adobe Flash Player is the one that keeps crashing now.
John99 971 solutions 13138 answers

Have you seen Send plugin crash reports to help Mozilla improve Firefox note you need to opt in to submit crash reports, then I suggest you post a couple of the crash IDs you obtain, fmdeveloper may find them helpful.

Have you seen [[plugin crash reports]] note you need to opt in to submit crash reports, then I suggest you post a couple of the crash IDs you obtain, fmdeveloper may find them helpful.

Question owner

Thanks John. I will try that. Most of the time though it says no report is available just reload page to try again for both the Java Deployment Toolkit and Abobe Flash Player crashes.

Thanks John. I will try that. Most of the time though it says no report is available just reload page to try again for both the Java Deployment Toolkit and Abobe Flash Player crashes.
John99 971 solutions 13138 answers

Do not get this option to submit crash reports ? (as explained in the linked article)

You should then be able to find and copy Crash IDs for submitted crashes

Do not get [https://support.mozilla.org/media/uploads/gallery/images/2011-01-21-05-40-31-77b96f.png this] option to submit crash reports ? (as explained in the linked [[plugin crash reports|article]]) You should then be able to find and copy Crash IDs for submitted crashes

Question owner

Thank you for the help John99. The box looks identical except that I am not given a option to send report just reload page to try to get it to work right is the only option given.

Thank you for the help John99. The box looks identical except that I am not given a option to send report just reload page to try to get it to work right is the only option given.
John99 971 solutions 13138 answers

Please attach a screen shot of the option you get, maybe I am not understanding what you are seeing.

Please attach a screen shot of the option you get, maybe I am not understanding what you are seeing.