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When I open my email inbox, it keeps showing a message at the top of the screen that says "this page asks to use plug-in that can only run in 32 bit mode" How do I fix this?

  • 2 replies
  • 5 have this problem
  • 1 view
  • Last reply by pamlucas

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Started happening after I upgraded to Firefox 10

Chosen solution

Not all plugins support 64 bit and if not then you need to start Firefox in 32 bit mode to use that plugin.

  1. Close Firefox
  2. Start the Finder and open the Applications folder
  3. Right click or control-click the Firefox.app icon
  4. Select "Get Info"
  5. Select or Deselect "Open in 32-bit mode"
  6. Close the "Firefox Info" window
  7. Restart Firefox
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All Replies (2)

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Chosen Solution

Not all plugins support 64 bit and if not then you need to start Firefox in 32 bit mode to use that plugin.

  1. Close Firefox
  2. Start the Finder and open the Applications folder
  3. Right click or control-click the Firefox.app icon
  4. Select "Get Info"
  5. Select or Deselect "Open in 32-bit mode"
  6. Close the "Firefox Info" window
  7. Restart Firefox
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Thanks for the help. Fixed the problem.