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why can't i scroll up or down my e-mail list on firefox?

Posted

we always were able to do it.we cando it on other screens

we always were able to do it.we cando it on other screens

Chosen solution

Hi howardhill-

I would try to clear the cache and the cookies from sites that cause problems.

Clear the Cache:

  • Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

Remove Cookies from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Hope that helps!

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Additional System Details

Installed Plug-ins

  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • Shockwave Flash 10.3 r183
  • 4.0.60831.0
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:9.0.1) Gecko/20100101 Firefox/9.0.1

More Information

rbillings
  • Administrator
49 solutions 398 answers

Chosen Solution

Hi howardhill-

I would try to clear the cache and the cookies from sites that cause problems.

Clear the Cache:

  • Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

Remove Cookies from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

Hope that helps!

Hi howardhill- I would try to clear the cache and the cookies from sites that cause problems. Clear the Cache: * Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now" Remove Cookies from sites causing problems: * Firefox > Preferences > Privacy > Cookies: "Show Cookies" Hope that helps!

Modified by rbillings

Question owner

it did not work. any other solution?

it did not work. any other solution?
rbillings
  • Administrator
49 solutions 398 answers

I did some more searching and another user found these steps helpful:

Try to modify the pref ui.trackpoint_hack.enabled on the about:config page from the default value -1 to 0 or 1 to see if that makes the scroll pad work.

To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website. If you see a warning then you can confirm that you want to access that page.

   Use the Filter bar at to top of the about:config page to locate a preference more easily.
   Preferences that have been modified show as bold (user set).
   Preferences can be reset to the default or changed via the right-click context menu.
I did some more searching and another user found these steps helpful: Try to modify the pref ui.trackpoint_hack.enabled on the about:config page from the default value -1 to 0 or 1 to see if that makes the scroll pad work. To open the about:config page, type about:config in the location (address) bar and press the "Enter" key, just like you type the url of a website to open a website. If you see a warning then you can confirm that you want to access that page. Use the Filter bar at to top of the about:config page to locate a preference more easily. Preferences that have been modified show as bold (user set). Preferences can be reset to the default or changed via the right-click context menu.