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cannot download files with firefox

Posted

After i've had a virus on my computer, firefox did not work properly anymore. I've downloaded it several times, deinstalled and reinstalled, but nothing seems to be working. Whenever I'm trying to download a file, firefox crashes and tells me there's been a problem, firefox needs to shut down. The help-website asked me to reopen firefox in the safe mode, but it also keeps crashing in this mode. Sometimes firefox even crashes when I haven't tried to download anything. Can you help me?

After i've had a virus on my computer, firefox did not work properly anymore. I've downloaded it several times, deinstalled and reinstalled, but nothing seems to be working. Whenever I'm trying to download a file, firefox crashes and tells me there's been a problem, firefox needs to shut down. The help-website asked me to reopen firefox in the safe mode, but it also keeps crashing in this mode. Sometimes firefox even crashes when I haven't tried to download anything. Can you help me?

Additional System Details

Crash ID

bp-e36ec353-d893-4a7e-8381-3f2f82120131

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape "9.5.0"
  • Google Update
  • 4.0.60831.0
  • Shockwave Flash 10.3 r181
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • Picasa plugin
  • DivX Web Player version 2.1.1.94
  • DivX VOD Helper Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • NPWLPG
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:10.0) Gecko/20100101 Firefox/10.0

More Information

Allgemeine Informationen
Name
Firefox
Version
10.0
User-Agent
Mozilla/5.0 (Windows NT 6.1; rv:10.0) Gecko/20100101 Firefox/10.0
Profilordner
Ordner anzeigen
Aktivierte Plugins
about:plugins
Build-Konfiguration
about:buildconfig
Absturzberichte
about:crashes
Speicherverwendung
about:memory
Erweiterungen
Name
Version
Aktiviert
ID
Conduit Engine
3.3.3.2
false
engine@conduit.com
DivX HiQ
2.1.1.94
false
{6904342A-8307-11DF-A508-4AE2DFD72085}
DivX Plus Web Player HTML5 <video>
2.1.1.94
false
{23fcfd51-4958-4f00-80a3-ae97e717ed8b}
DVDVideoSoftTB Community Toolbar
3.9.0.3
false
{872b5b88-9db5-4310-bdd0-ac189557e5f5}
Fire.fm
1.4.14
false
{6F0976E6-26F3-4AFE-BBEC-9E99E27E4DF3}
Free YouTube Download (Free Studio) Menu
1.0.8
false
{ACAA314B-EEBA-48e4-AD47-84E31C44796C}
LastPass
1.80.0
false
support@lastpass.com
preisspion.de
3.0.3
false
finder@meingutscheincode.de
Modifizierte Einstellungen
Name
Wert
accessibility.typeaheadfind.flashBar
0
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.spiegel.de/
browser.startup.homepage_override.buildID
20120129021758
browser.startup.homepage_override.mstone
rv:10.0
extensions.lastAppVersion
10.0
gfx.blacklist.layers.opengl
4
gfx.blacklist.webgl.opengl
4
keyword.URL
http://search.conduit.com/ResultsExt.aspx?ctid=CT2269050&q=
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1327784341
places.history.enabled
false
places.history.expiration.transient_current_max_pages
52753
places.history.expiration.transient_optimal_database_size
84404632
places.last_vacuum
1304716957
print.print_printer
Brother DCP-150C Printer
print.printer_An_OneNote_2007_senden.print_bgcolor
false
print.printer_An_OneNote_2007_senden.print_bgimages
false
print.printer_An_OneNote_2007_senden.print_command
print.printer_An_OneNote_2007_senden.print_downloadfonts
false
print.printer_An_OneNote_2007_senden.print_edge_bottom
0
print.printer_An_OneNote_2007_senden.print_edge_left
0
print.printer_An_OneNote_2007_senden.print_edge_right
0
print.printer_An_OneNote_2007_senden.print_edge_top
0
print.printer_An_OneNote_2007_senden.print_evenpages
true
print.printer_An_OneNote_2007_senden.print_footercenter
print.printer_An_OneNote_2007_senden.print_footerleft
&PT
print.printer_An_OneNote_2007_senden.print_footerright
&D
print.printer_An_OneNote_2007_senden.print_headercenter
print.printer_An_OneNote_2007_senden.print_headerleft
&T
print.printer_An_OneNote_2007_senden.print_headerright
&U
print.printer_An_OneNote_2007_senden.print_in_color
true
print.printer_An_OneNote_2007_senden.print_margin_bottom
0.5
print.printer_An_OneNote_2007_senden.print_margin_left
0.5
print.printer_An_OneNote_2007_senden.print_margin_right
0.5
print.printer_An_OneNote_2007_senden.print_margin_top
0.5
print.printer_An_OneNote_2007_senden.print_oddpages
true
print.printer_An_OneNote_2007_senden.print_orientation
0
print.printer_An_OneNote_2007_senden.print_pagedelay
500
print.printer_An_OneNote_2007_senden.print_paper_data
9
print.printer_An_OneNote_2007_senden.print_paper_height
11,00
print.printer_An_OneNote_2007_senden.print_paper_size_type
0
print.printer_An_OneNote_2007_senden.print_paper_size_unit
1
print.printer_An_OneNote_2007_senden.print_paper_width
8,50
print.printer_An_OneNote_2007_senden.print_reversed
false
print.printer_An_OneNote_2007_senden.print_scaling
1,00
print.printer_An_OneNote_2007_senden.print_shrink_to_fit
true
print.printer_An_OneNote_2007_senden.print_to_file
false
print.printer_An_OneNote_2007_senden.print_unwriteable_margin_bottom
0
print.printer_An_OneNote_2007_senden.print_unwriteable_margin_left
0
print.printer_An_OneNote_2007_senden.print_unwriteable_margin_right
0
print.printer_An_OneNote_2007_senden.print_unwriteable_margin_top
0
print.printer_Brother_DCP-150C_Printer.print_bgcolor
false
print.printer_Brother_DCP-150C_Printer.print_bgimages
false
print.printer_Brother_DCP-150C_Printer.print_command
print.printer_Brother_DCP-150C_Printer.print_downloadfonts
false
print.printer_Brother_DCP-150C_Printer.print_edge_bottom
0
print.printer_Brother_DCP-150C_Printer.print_edge_left
0
print.printer_Brother_DCP-150C_Printer.print_edge_right
0
print.printer_Brother_DCP-150C_Printer.print_edge_top
0
print.printer_Brother_DCP-150C_Printer.print_evenpages
true
print.printer_Brother_DCP-150C_Printer.print_footercenter
print.printer_Brother_DCP-150C_Printer.print_footerleft
&PT
print.printer_Brother_DCP-150C_Printer.print_footerright
&D
print.printer_Brother_DCP-150C_Printer.print_headercenter
print.printer_Brother_DCP-150C_Printer.print_headerleft
&T
print.printer_Brother_DCP-150C_Printer.print_headerright
&U
print.printer_Brother_DCP-150C_Printer.print_in_color
true
print.printer_Brother_DCP-150C_Printer.print_margin_bottom
0.5
print.printer_Brother_DCP-150C_Printer.print_margin_left
0.5
print.printer_Brother_DCP-150C_Printer.print_margin_right
0.5
print.printer_Brother_DCP-150C_Printer.print_margin_top
0.5
print.printer_Brother_DCP-150C_Printer.print_oddpages
true
print.printer_Brother_DCP-150C_Printer.print_orientation
0
print.printer_Brother_DCP-150C_Printer.print_page_delay
50
print.printer_Brother_DCP-150C_Printer.print_paper_data
9
print.printer_Brother_DCP-150C_Printer.print_paper_height
11,00
print.printer_Brother_DCP-150C_Printer.print_paper_size_type
0
print.printer_Brother_DCP-150C_Printer.print_paper_size_unit
1
print.printer_Brother_DCP-150C_Printer.print_paper_width
8,50
print.printer_Brother_DCP-150C_Printer.print_reversed
false
print.printer_Brother_DCP-150C_Printer.print_scaling
1,00
print.printer_Brother_DCP-150C_Printer.print_shrink_to_fit
true
print.printer_Brother_DCP-150C_Printer.print_to_file
false
print.printer_Brother_DCP-150C_Printer.print_unwriteable_margin_bottom
0
print.printer_Brother_DCP-150C_Printer.print_unwriteable_margin_left
0
print.printer_Brother_DCP-150C_Printer.print_unwriteable_margin_right
0
print.printer_Brother_DCP-150C_Printer.print_unwriteable_margin_top
0
print.printer_HP_Photosmart_D6100_series.print_bgcolor
false
print.printer_HP_Photosmart_D6100_series.print_bgimages
false
print.printer_HP_Photosmart_D6100_series.print_command
print.printer_HP_Photosmart_D6100_series.print_downloadfonts
false
print.printer_HP_Photosmart_D6100_series.print_edge_bottom
0
print.printer_HP_Photosmart_D6100_series.print_edge_left
0
print.printer_HP_Photosmart_D6100_series.print_edge_right
0
print.printer_HP_Photosmart_D6100_series.print_edge_top
0
print.printer_HP_Photosmart_D6100_series.print_evenpages
true
print.printer_HP_Photosmart_D6100_series.print_footercenter
print.printer_HP_Photosmart_D6100_series.print_footerleft
&PT
print.printer_HP_Photosmart_D6100_series.print_footerright
&D
print.printer_HP_Photosmart_D6100_series.print_headercenter
print.printer_HP_Photosmart_D6100_series.print_headerleft
&T
print.printer_HP_Photosmart_D6100_series.print_headerright
&U
print.printer_HP_Photosmart_D6100_series.print_in_color
true
print.printer_HP_Photosmart_D6100_series.print_margin_bottom
0.5
print.printer_HP_Photosmart_D6100_series.print_margin_left
0.5
print.printer_HP_Photosmart_D6100_series.print_margin_right
0.5
print.printer_HP_Photosmart_D6100_series.print_margin_top
0.5
print.printer_HP_Photosmart_D6100_series.print_oddpages
true
print.printer_HP_Photosmart_D6100_series.print_orientation
0
print.printer_HP_Photosmart_D6100_series.print_pagedelay
500
print.printer_HP_Photosmart_D6100_series.print_paper_data
9
print.printer_HP_Photosmart_D6100_series.print_paper_height
11,00
print.printer_HP_Photosmart_D6100_series.print_paper_size_type
0
print.printer_HP_Photosmart_D6100_series.print_paper_size_unit
1
print.printer_HP_Photosmart_D6100_series.print_paper_width
8,50
print.printer_HP_Photosmart_D6100_series.print_reversed
false
print.printer_HP_Photosmart_D6100_series.print_scaling
1,00
print.printer_HP_Photosmart_D6100_series.print_shrink_to_fit
true
print.printer_HP_Photosmart_D6100_series.print_to_file
false
print.printer_HP_Photosmart_D6100_series.print_unwriteable_margin_bottom
0
print.printer_HP_Photosmart_D6100_series.print_unwriteable_margin_left
0
print.printer_HP_Photosmart_D6100_series.print_unwriteable_margin_right
0
print.printer_HP_Photosmart_D6100_series.print_unwriteable_margin_top
0
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.downloads
false
privacy.clearOnShutdown.formdata
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
security.warn_viewing_mixed
false
security.warn_viewing_mixed.show_once
false
Grafik
Karten-Beschreibung
Mobile Intel(R) 4 Series Express Chipset Family
Vendor-ID
8086
Geräte-ID
2a42
Karten-RAM
Unknown
Karten-Treiber
igdumdx32 igd10umd32
Treiber-Version
8.15.10.2202
Treiber-Datum
8-25-2010
Vendor-ID (GPU #2)
8086
Geräte-ID (GPU #2)
2a43
Karten-RAM (GPU #2)
Unknown
Karten-Treiber (GPU #2)
igdumdx32 igd10umd32
Treiber-Version (GPU #2)
8.15.10.2202
Treiber-Datum (GPU #2)
8-25-2010
Direct2D aktiviert
false
DirectWrite aktiviert
false (6.1.7601.17563)
ClearType-Parameter
ClearType-Parameter nicht gefunden
WebGL-Renderer
Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family) -- OpenGL ES 2.0 (ANGLE 0.0.0.809)
GPU-beschleunigte Fenster
0/1

Swarnava Sengupta
  • Locale Leader
493 solutions 3273 answers

upgrade your browser to Firefox 10 Final and check

upgrade your browser to Firefox 10 Final and check * getfirefox.com
cor-el
  • Top 10 Contributor
  • Moderator
17673 solutions 159877 answers

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

See also:

Do a malware check with some malware scanning programs on the Windows computer.<br /> You need to scan with all programs because each program detects different malware.<br /> Make sure that you update each program to get the latest version of their databases before doing a scan.<br /><br /> *http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware *http://www.superantispyware.com/ - SuperAntispyware *http://www.microsoft.com/security/scanner/en-us/default.aspx - Microsoft Safety Scanner *http://www.microsoft.com/windows/products/winfamily/defender/default.mspx - Windows Defender: Home Page *http://www.safer-networking.org/en/index.html - Spybot Search & Destroy *http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked