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Microsoft DRM 9.0.0.4503 is listed twice in Add-ons Manager

Posted

DRM is listed twice in my add-ons manager, both with completely identical information; version, date, etc. I've tried removing it, however there is no uninstaller. Tried following the directions to uninstall manually...help/troubleshooting info/open containing folder/extensions folder/ there's nothing there.

Now the reason this was brought to my attention is that Firefox locks up ~30mins, the tab bar (on top, next to orange FF button) completely disappears and program freezes for 4.6 seconds. Ive tried restarting with add-ons disabled, no luck.

Im not sure if the two are related, but it's frustrating trying to do any browsing. It happens regardless of how many tabs are open, be it 1 or 6. When this happens, i've tried running IE 8, and it runs just fine.

Any suggestions?

thx

oh, and webpage goes completely blank, regardless of site being viewed

Modified by b3anbag

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • 5.0.61118.0
  • Next Generation Java Plug-in 1.6.0_30 for Mozilla browsers
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:9.0.1) Gecko/20100101 Firefox/9.0.1

More Information

Application Basics
Name
Firefox
Version
9.0.1
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:9.0.1) Gecko/20100101 Firefox/9.0.1
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Check4Change
1.9.3
true
check4change-owner@mozdev.org
Java Quick Starter
1.0
true
jqs@sun.com
avast! WebRep
6.0.1367
false
wrc@avast.com
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.places.smartBookmarksVersion
2
browser.startup.homepage_override.buildID
20111220165912
browser.startup.homepage_override.mstone
rv:9.0.1
dom.disable_open_during_load
false
extensions.lastAppVersion
9.0.1
gfx.blacklist.direct2d
2
gfx.blacklist.layers.direct3d10
2
gfx.blacklist.layers.direct3d10-1
2
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1327692817
places.history.expiration.transient_current_max_pages
26804
places.history.expiration.transient_optimal_database_size
42886102
privacy.cpd.cache
false
privacy.cpd.downloads
false
privacy.cpd.formdata
false
privacy.cpd.history
false
privacy.cpd.sessions
false
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) 82845G/GL/GE/PE/GV Graphics Controller
Vendor ID
8086
Device ID
2562
Adapter RAM
Unknown
Adapter Drivers
ialmrnt5
Driver Version
6.14.10.4342
Driver Date
6-21-2005
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
Unknown
WebGL Renderer
false
GPU Accelerated Windows
0/1

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8010 answers

I think I have seen that occur before on one of my XPs, possibly due to updating when you already have two versions, or by accepting a download when DRM is present but disabled. I do not think it causes problems. I suggest you provide more info about the problem and hangs that you experience. have you tried Troubleshoot Firefox issues using Safe Mode yet.