X
Tap here to go to the mobile version of the site.

Support Forum

Firefox crashes

Posted

Firefox in this computer crashes even on the safe mode. All o ther programs working well; crash reports sent more than 3 times., NO crash ID provided Firefox does not allow me to perform any action, not even to unistall the program.

Firefox in this computer crashes even on the safe mode. All o ther programs working well; crash reports sent more than 3 times., NO crash ID provided Firefox does not allow me to perform any action, not even to unistall the program.

Additional System Details

Application

  • User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.21022; .NET CLR 3.5.30729; .NET CLR 3.0.30618; .NET4.0C)

More Information

Matt_G
  • Administrator
  • Moderator
365 solutions 1860 answers

Hey ffmelon,

Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

There is also a lot of useful stuff in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes Knowledge Base article. If you've recently upgraded, you might want to check out this article as well.

Hopefully this helps!

Hey ffmelon, Have you tried starting Firefox in Safe Mode? Hold down "shift" while Firefox is starting up. If the crash doesn't happen in Safe Mode, you should read [[Troubleshooting extensions and themes]]. There is also a lot of useful stuff in the [[Firefox crashes]] Knowledge Base article. If you've recently upgraded, you might want to check out [https://support.mozilla.com/en-US/kb/latest-firefox-issues#w_firefox-crashes-when-i-start-it this article] as well. Hopefully this helps!