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VERIZON PAGE SHOWS 'CONNECTION SERVER WAS RESET WHILE PAGE WAS LOADING'. DID FIREFOX RESET THE SERVER

Posted

AFTER I LOG ONTO VERIZON.NET, I CAN SEE MY EMAILS; BUT WHEN I CLICK THE 'VIEW ALL EMAILS' THE PAGE IS CLOSED AND THE ADDRESS SHOWS 'PROBLEM LOADING PAGE' AND THE SCREEN SHOWS 'CONNECTION SERVER WAS RESET WHILE PAGE WAS LOADING. DID FIREFOX RESET THE PAGE? I HAVEN'T BEEN ABLE TO ACCESS MY VERIZON EMAILS FOR SEVERAL DAYS AND EACH TIME I TRY, I GET THE PROBLEM LOADING PAGE MESSAGE. I HAVE CONTACTED VERIZON AND NORTON AND THEY CAN GIVE NO SOLUTIONS.

Additional System Details

Sites Affected

http://VERIZON.NET

Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • Next Generation Java Plug-in 10.1.0 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • CouponNetwork Coupon Activator
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • ActiveTouch General Plugin Container Version 105
  • Version 1.0.5, copyright 1996-2010 The VideoLAN Teamhttp://www.videolan.org/
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • 2.0.40115.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:9.0.1) Gecko/20100101 Firefox/9.0.1

More Information

The connection was reset
The connection to the server was reset while the page was loading.
The site could be temporarily unavailable or too busy. Try again in a few
moments.
If you are unable to load any pages, check your computer's network
connection.
If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.

cor-el
  • Top 10 Contributor
  • Moderator
10738 solutions 96600 answers

That is a message coming from outside Firefox.
The web server or other software (firewall) did close the connection for some reason.

See also:


Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).