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UPDATE TO 9.0.1 DOES NOT WORK. MULTIPLE TRIES.

Posted

I have downloaded 9.0.1 3 different times. That is all that happens. There is nothing telling me how to install the new version. I have gone to different community forums 7-8 times. No one has the same problem as I do. I have asked FIREFOX for a chat room or a phone number to speak with a tech support person. My request was ignored. There seems to be a problem with FIREFOX not providing enough information to upgrade and then just allowing the user to flounder around trying to work out how to do it. I have tried several times to install . . . but when there is no information directing how to install it seems that FIREFOX does not care if it is upgraded or not. I have 3.6.1 and i am totally happy with it. It works perfectly 99% of the time. Why fix something that is not broken??!!! From what I have seen there are hundreds of people who have installed 9.0.1 and have nothing but trouble of a variety of different types. Given 3-4 minutes on the phone with tech support this entire problem would be solved. But all you do is ignore my request and try to send me somewhere else. If this situation cannot be solved and 9.0.1 installed and working properly I will have no choice but to leave FIREFOX and use INTERNET EXPLORER. I have been a loyal user of FIREFOX for almost 10 years. You decide what you wish me to do.

I have downloaded 9.0.1 3 different times. That is all that happens. There is nothing telling me how to install the new version. I have gone to different community forums 7-8 times. No one has the same problem as I do. I have asked FIREFOX for a chat room or a phone number to speak with a tech support person. My request was ignored. There seems to be a problem with FIREFOX not providing enough information to upgrade and then just allowing the user to flounder around trying to work out how to do it. I have tried several times to install . . . but when there is no information directing how to install it seems that FIREFOX does not care if it is upgraded or not. I have 3.6.1 and i am totally happy with it. It works perfectly 99% of the time. Why fix something that is not broken??!!! From what I have seen there are hundreds of people who have installed 9.0.1 and have nothing but trouble of a variety of different types. Given 3-4 minutes on the phone with tech support this entire problem would be solved. But all you do is ignore my request and try to send me somewhere else. If this situation cannot be solved and 9.0.1 installed and working properly I will have no choice but to leave FIREFOX and use INTERNET EXPLORER. I have been a loyal user of FIREFOX for almost 10 years. You decide what you wish me to do.

Additional System Details

Installed Plug-ins

  • Garmin Communicator Plug-In 2.9.1.0
  • npybrowserplus_2.4.17
  • Shockwave Flash 10.0 r32
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Yahoo Application State Plugin version 1.0.0.7
  • getplusadobe15235
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • Office Plugin for Netscape Navigator
  • Adobe Acrobat Plug-In Version 5.00 for Netscape

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3

More Information

On the page that is suggesting the update it had DOWNLOAD and it says less that one minute. Very true. I downloaded the version and looked for an indicator to INSTALL the download and there is none on that page. THERE SHOULD BE AND YOU KNOW THAT!!!! So I went to Mozilla as it stated and no information there. THERE IS NOWHERE ON MY COMPUTER THAT TELLS ME HOW TO INSTALL THE DOWNLOADS THAT I HAVE DONE 3 TIMES. If you are not going to present all information necessary THEN DON'T TRY TO FIX SOMETHING THAT IS NOT BROKEN IN THE FIRST PLACE!!!!!!!!! I have tried multiple times to find some way to install this stupid update and cannot find any method from MOZILLA or from FIREFOX that will tell me how to install. On the page with the download information there should be a place giving information on how to install the download or have the download automatically merge into the install program. I am so sorry. It took a user to come up with that little bit of information which your TECHNICAL SUPPORT personnel should have noticed before you provided the download page.
Before you assume I am just an uneducated user do not make an ass of yourselves as it suggests in the word assume. I am halfway to a Doctorate Degree and for 5 years in the military I was a computer analyst who helped tear down mainframes and rebuild them. Back in the days of the IBM punch cards. Before laptops ever hit the market. Do something such as call me or give me a phone number and date and time and I will call you.

Swarnava Sengupta
  • Locale Leader
493 solutions 3273 answers

Try the alternate and easiest way by downloading here

Try the alternate and easiest way by downloading here * getfirefox.com
the-edmeister
  • Top 25 Contributor
  • Moderator
5411 solutions 40308 answers

You say that you have Firefox 3.6.1 installed, yet the UserAgent if the browser you used to post here says Firefox 3.5.3. Different PC?
Your UserAgent string in Firefox is probably messed up by another program that you installed.
http://en.wikipedia.org/wiki/User_Agent
type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.
Right-click the preferences that are bold, one line at a time, and select Reset.
Then restart Firefox



Sorry, Mozilla doesn't offer support by telephone for its software. Very common for free, open support software which usually relies upon user to user support.

As far a "chat" - currently not available as new software is being condsidered and implemented. IMO, when it was working in the past the hours it was open wasn't exactly convenient for either the Firefox users needing support or the users who provided that support.


As far as your perception of "hundreds of users" having problems with 9.0.1, there are 10's of thousands or millions of users not having those problems.


You said we have ignored you? Doing a search for kanoer2000 reveals no other postings under "questions" or "answers" for that login name.

You say that you have Firefox 3.6.1 installed, yet the UserAgent if the browser you used to post here says Firefox 3.5.3. Different PC? <br /> Your UserAgent string in Firefox is probably messed up by another program that you installed. <br /> [http://en.wikipedia.org/wiki/User_Agent] <br /> type '''about:config''' in the URL bar and hit Enter <br /> ''If you see the warning, you can confirm that you want to access that page.'' <br /> Filter = '''general.useragent.''' <br /> Right-click the preferences that are '''bold''', one line at a time, and select '''''Reset'''''. <br /> Then restart Firefox ------ * Download the new version from here: http://www.mozilla.com/en-US/firefox/ <br /> * Uninstall the current version, ''without removing Firefox data and customizations'' - https://support.mozilla.com/en-US/kb/Uninstalling+Firefox * Install the version you downloaded - https://support.mozilla.com/en-US/kb/Installing+Firefox+on+Windows ------ Sorry, Mozilla doesn't offer support by telephone for its software. Very common for free, open support software which usually relies upon user to user support. As far a "chat" - currently not available as new software is being condsidered and implemented. IMO, when it was working in the past the hours it was open wasn't exactly convenient for either the Firefox users needing support or the users who provided that support. ------ As far as your perception of "hundreds of users" having problems with 9.0.1, there are 10's of thousands or millions of users not having those problems. ----- You said we have ignored you? Doing a search for '''kanoer2000''' reveals no other postings under "questions" or "answers" for that login name.
James
  • Top 25 Contributor
  • Moderator
1602 solutions 11345 answers

Helpful Reply

Swarnava, he already download it several times.

kanoer2000, You actually may have Firefox 9.0.1 installed.


Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.3) Gecko/20090824 Firefox/3.5.3

Your user agent according to more system details link on right of your post. The user agent getting stuck was not a issue as of Firefox 4.0 and newer.

See this on how to reset to default. https://support.mozilla.com/en-US/kb/websites+or+add-ons+incorrectly+report+incompatible+browser#w_reset-your-user-agent

Swarnava, he already download it several times. '''kanoer2000''', You actually may have Firefox 9.0.1 installed. Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.3) Gecko/20090824 Firefox/'''3.5.3''' Your user agent according to more system details link on right of your post. The user agent getting stuck was not a issue as of Firefox 4.0 and newer. See this on how to reset to default. https://support.mozilla.com/en-US/kb/websites+or+add-ons+incorrectly+report+incompatible+browser#w_reset-your-user-agent

Modified by James

stevebasil 0 solutions 1 answers

I am having the very same issue. I did as you suggested with the "about:config," rec'd the warning. There were no preferences that were bolded. Poof, there.

I am having the very same issue. I did as you suggested with the "about:config," rec'd the warning. There were no preferences that were bolded. Poof, there.
Farweasel 0 solutions 1 answers

Me Too.

Its tragic. Another loyal - but not all that tech-savy Firefox user and I am going to have to move to either 'MS ie Bong' (Urgh....) or 'Boogle Crumb' (not keen but least bad of the pair).

Neither appeals but I can't fix this Firefox problem - Repeatedly I have uninstalled duff versions of Ffox 9 then reinstalled it. Every time I install it I click Open, something flashes across the screen & vanishes. I click on the Quick launch Icon & it shows a miniaturised version of Ffox like it was running. Weird.

And when I look for help I see screeds and screeds of tech-speak. I want to use a browser not learn software support!

I think the problem is the techy Geeks who have til now done genuinely good job with Firefox have stopped understanding ordinary peasants like me don't WANT to dig around in the computers innards - its a tool not an end in itself.

So I thought OK ... I will revert to version 8 - Problem solved.

But No The links only go to version 3 Its like Mozilla fenced off the option to revert to version that works.

Why would they do that?

Have they been infiltrated by some loon sabboteur? Maybe paid by one of the other Browser providers?

Yeah it *sounds* paranoid .... But its the most logical explanation why SO MANY THINGS ARE SCREWED UP WITH FIREFOX.

If I was running Mozilla I'd be playing 'Hunt the Mole' pretty urgently.

But I'm not. So I'm off to play 'Hunt for a different Browser' instead. I'm sad about it. But what's the choice now?

Me Too. Its tragic. Another loyal - but not all that tech-savy Firefox user and I am going to have to move to either 'MS ie Bong' (Urgh....) or 'Boogle Crumb' (not keen but least bad of the pair). Neither appeals but I can't fix this Firefox problem - Repeatedly I have uninstalled duff versions of Ffox 9 then reinstalled it. Every time I install it I click Open, something flashes across the screen & vanishes. I click on the Quick launch Icon & it shows a miniaturised version of Ffox like it was running. Weird. And when I look for help I see screeds and screeds of tech-speak. I want to use a browser not learn software support! I think the problem is the techy Geeks who have til now done genuinely good job with Firefox have stopped understanding ordinary peasants like me don't WANT to dig around in the computers innards - its a tool not an end in itself. So I thought OK ... I will revert to version 8 - Problem solved. But No The links only go to version 3 Its like Mozilla fenced off the option to revert to version that works. Why would they do that? Have they been infiltrated by some loon sabboteur? Maybe paid by one of the other Browser providers? Yeah it *sounds* paranoid .... But its the most logical explanation why SO MANY THINGS ARE SCREWED UP WITH FIREFOX. If I was running Mozilla I'd be playing 'Hunt the Mole' pretty urgently. But I'm not. So I'm off to play 'Hunt for a different Browser' instead. I'm sad about it. But what's the choice now?