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Since installing Firefox, can no longer send any docs or photos in e.mail. (e.mail provider Talktalk)

  • 2 replies
  • 8 have this problem
  • 1 view
  • Last reply by Ohana

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Can no longer send any scanned docs or photo's (even in zipped form) via my talktalk account. If I go via Windows Mail, I have no problem - this only seems to have occurred since installing Firefox - is there a setting I have to change? Has anyone else encountered this issue.

Can no longer send any scanned docs or photo's (even in zipped form) via my talktalk account. If I go via Windows Mail, I have no problem - this only seems to have occurred since installing Firefox - is there a setting I have to change? Has anyone else encountered this issue.

Chosen solution

-> Clear Cookies & Cache

-> Clear the Network Cache

-> Reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

-> Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Check and tell if its working.

Read this answer in context 👍 1

All Replies (2)

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Chosen Solution

-> Clear Cookies & Cache

-> Clear the Network Cache

-> Reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

-> Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Check and tell if its working.

Modified by Hasan

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mha007 - you are a genius - thanks very much. Has solved the problem - I feel normal again ;-)