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I want you to stop the popups that you keep allowing to bypaas the pop up blocker or I will contact the better business bureau


I want you to stop the popups that you keep allowing to bypass the pop up blocker or I will contact the better business bureau

you are the only one that I and my neighbors are having a problem. It needs to stop

Additional System Details

This happened

Every time Firefox opened

This started when...

about 3 weeks ago

Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • Pando Web Plugin
  • Google Update
  • 4.0.60831.0
  • OGPlanet Game Plugin
  • Office Live Update v1.3
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • Rhapsody Player Engine Plugin


  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:9.0.1) Gecko/20100101 Firefox/9.0.1

More Information

I have already had a computer person look @ it and it is Firefox related. All my friends are having the same issue and have gone back to internet explorer

  • Top 25 Contributor
  • Moderator
437 solutions 3164 answers

You could be getting popups for a variety of reasons as there is no whitelist in Firefox in allowing ad popups or such.

The popups you are encountering could be as a result of malware/spyware for example.

There is some sites that have popups that can come through and a way to stop them is to opt out. For Netflix ads for example, see http://www.optmd.com/ and click on the CLICK TO OPT OUT on right.


I doubt the BBB will take you seriously in your claims without any proof that a well known open source company's product that has existed since 2002 is just letting your unnamed popups through as if Mozilla has sold out. Mozilla does not need any extra income as they get more than enough from Google just for making Google be the default search engine in Search Bar.

Modified by James

Question owner

James, firdt they did take me seriously when I forwarded them 2 computer experts comments that have looked at my system and first hand saw what was happening. Maybe if Firefox took there company seriously and let real employees respond we might reach a resolution. Tell your boss to look for the BBB response as I was not the only user that attached proof. Thanks for your sarcasm...very professional.

alan_r 58 solutions 753 answers

Did you try James's suggestion? -


Do you see similar complaints in this forum? Have you tried a different browser? Have you tried disabling your OGPlanet Game Plugin?

I would bet that James could find what is wrong with your set-up in less than half-an-hour.

Mozilla Firefox as a free, open source product really has no obligations to anyone.

Modified by alan_r

  • Top 10 Contributor
  • Moderator
10780 solutions 97024 answers

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

See also: