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Firefox will freeze and become unresponsive when using google search from google website

  • 13 replies
  • 19 have this problem
  • 11781 views
  • Last reply by Hasan

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Whenever I use google, which is often since it is my homepage, unless the thing I want to search for is within the first couple of auto-searches that pop up when I'm typing, the auto search will stop and if I press enter or click the search icon Firefox will freeze and I have to shut it down and try again. However, I have no problems when I try it with Firefox in Private browsing.

Chosen solution

-> Clear Cookies & Cache

-> Clear the Network Cache

-> Reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Check and tell if its working.

Read this answer in context 👍 2

All Replies (13)

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Chosen Solution

-> Clear Cookies & Cache

-> Clear the Network Cache

-> Reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Check and tell if its working.

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I tried this and there was no change, Firefox froze the next time I used google search.

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I have the same problem with Firefox 13.0.1 and latest Flash and Nvidia versions all is running on WinXP + SP3.

Firefox freezes always when searching images on Google without crash. It doesn't matter whether FF is in private or normal mode.

I tried to resolve it with reset to default settings, cleaned cache and new profile, but the problem remains.

When this happens I just try to scroll and my Dual Core CPU is already 100% overloaded. Page is loaded I can see some results from image search, but suddenly all becomes unresponsive. After waiting for a long time I can switch and still able to work with other windows with other tabs, but when I go back to the tab with Google image search results all start again 100% CPU overload and FF is unresponsive.

Currently I have only one option to resolve it by Disable new Google Images search style. It annoying but simply using this template for search queries http://www.google.com/images?q=Firefox&sout=1 where is necessary only to place search text on q=**** in the given url.

Modified by gregorys

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Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:


You can also try a new profile by resetting Firefox.

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I haven't found malware. Firefox freezes on Google Image Search results when scrolling and CPU usage spikes. It's ok If I don't try to scroll.

Modified by gregorys

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Scrolling causes Firefox Freeze.

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I have also discovered in about:memory this:

Main Process

WARNING: the following values are negative or unreasonably large.
  explicit/network-memory-cache
  explicit/(6 tiny)
  explicit/(6 tiny)/heap-unclassified
  This indicates a defect in one or more memory reporters.  
  The invalid values are highlighted.

Explicit Allocations
210.53 MB (100.0%) -- explicit
+--4,096.00 MB ('''1945.54%''') -- network-memory-cache [?!]
+--124.37 MB (59.07%) -- js
   +---76.11 MB (36.15%) -- compartment([System Principal], 0x2e8e000)

+---4,037.98 MB ('''-1917.98%''') -- (6 tiny) [?!]
   +-------1.42 MB (00.67%) -- atom-table
   +-------0.93 MB (00.44%) -- xpti-working-set
   +-------0.21 MB (00.10%) ++ layout
   +-------0.16 MB (00.08%) -- cycle-collector
   +-------0.02 MB (00.01%) -- history-links-hashtable
   +---4,040.72 MB ('''-1919.28%''') -- heap-unclassified [?!]

Modified by cor-el

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Nothing new, I stopped using Google to find images with FF13.

Modified by gregorys

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On screen it looks like it is not scrolled but in fact it would have scrolled down. Ie It appears like GRAPHIC FREEZE.

Bug #1009201

https://bugs.launchpad.net/ubuntu/+source/firefox/+bug/1009201

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How to Fix Scrolling Lag and freeze in Firefox 13 ?

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Start Firefox in Safe Mode to check if your add-ons/extensions or hardware acceleration are causing the problems, see this article:

Check and tell if its working normally while using Firefox in Safe Mode.

Modified by Hasan