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Unable to print from some websites. OK to print from IE.

Posted

Since 2 upgrades ago I am unable to print from some websites, i.e., printing a coupon after a survey, check register...all places I used to be able to print from. Have Win7, HP PC and printer. Spoke with HP support, said problem is with Firefox as IE prints from these websites fine. Please help!

Since 2 upgrades ago I am unable to print from some websites, i.e., printing a coupon after a survey, check register...all places I used to be able to print from. Have Win7, HP PC and printer. Spoke with HP support, said problem is with Firefox as IE prints from these websites fine. Please help!

Chosen solution

Sorry, I don't know how or why an outdated add-on would be installed on a new PC, probably related to installing the HP printer software on the new PC. I doubt if it was transferred with Firefox data files, as the HP SWP add-on isn't installed directly into Firefox - it's installed when the Firefox Profile is first run after the installation of the HP software and Firefox see's a "new add-on" in the registry, but would be rejected by Firefox due to lack of version number compatibility. My guess is that the entire Profile was copied to the new PC from an existing Firefox installation which already had that SWP add-on installed, and not only the Firefox data files.


Norton / Symantec
McAfee
Zone Alarm
Trend Micro
Kaspersky
based upon US sales - not quality


https://addons.mozilla.org/en-US/firefox/addon/add-on-compatibility-reporter/

Help Mozilla make sure your favorite add-ons get updated for upcoming Firefox releases by using this extension to report whether they still work or are having some issues with alpha and beta releases. Note: Recommended for alpha and beta users only!

The Add-on Compatibility Reporter is intended to enable technically incompatible (internal version number is too low for the version of Firefox being used on) add-ons so the user can see if the add-on is or isn't compatible, and then report the status back to Mozilla. It doesn't fix a broken or truly incompatible add-on, that is up to the developer of each add-on to do the fixin'. Yes, it is useful, when used as intended and not with the expectation of it being a "magic wand" or elixir. There's no "cure-all" for add-ons compatibility.
But this is going to change with Firefox 10, which will assume that add-ons made for Firefox 4.0 or higher are "compatible" with Firefox 10 and not disable those add-ons as currently being done due to "perceived incompatibility" based upon version numbers. On the surface it seems like a good idea, but once users start having problems with Firefox due to add-ons that previously would have been disabled (due to version number mismatch) - it's going to be up to each user to try to figure out which add-on is causing the problems - in much greater numbers than we are seeing now. I'm a pessimist by nature, so that's my prediction of what we might see with Firefox 10 and the "assumption that all add-ons are really compatible".

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Additional System Details

This happened

A few times a week

This started when...

update a few versions back.

Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_29 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • 4.0.60831.0
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.1.629
  • NPWLPG
  • nphpclipbook
  • Bing Bar

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1

More Information

Application Basics
Name
Firefox
Version
9.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Add-on Compatibility Reporter
1.0.2
true
compatibility@addons.mozilla.org
Anti-Banner
12.0.0.449
true
KavAntiBanner@Kaspersky.ru
HP Smart Web Printing
4.60
true
smartwebprinting@hp.com
Kaspersky URL Advisor
12.0.0.449
true
linkfilter@kaspersky.ru
Kaspersky Virtual Keyboard
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virtualKeyboard@kaspersky.ru
NoScript
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{73a6fe31-595d-460b-a920-fcc0f8843232}
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Bing Bar
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msntoolbar@msn.com
Search Helper Extension
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{27182e60-b5f3-411c-b545-b44205977502}
Modified Preferences
Name
Value
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.foxnews.com/
browser.startup.homepage_override.buildID
20111220165912
browser.startup.homepage_override.mstone
rv:9.0.1
browser.zoom.full
false
dom.disable_open_during_load
false
dom.disable_window_flip
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extensions.checkCompatibility
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extensions.checkCompatibility.10.0
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extensions.checkCompatibility.10.0a
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extensions.checkCompatibility.11.0
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extensions.lastAppVersion
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GPU Accelerated Windows
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the-edmeister
  • Top 25 Contributor
  • Moderator
5070 solutions 37366 answers
See this: <br /> http://kb.mozillazine.org/Problems_printing_web_pages

Question owner

Thank you. "about:config" log does not list any print.print_printer. However, listed are approx. 40 items "printer_HP_Officejet_Pro_L7600_Series.print_", all user set with various types and values. Also listed is print_printer, user set, string, HP Officejet Pro L7600 Series Previous to upgrade I didn't have any problem and now I can print SOME web site pages, so the printer has been used in FF before. Can I supply you more information that would help?

Thank you. "about:config" log does not list any '''print.print_printer'''. However, listed are approx. 40 items ''"printer_HP_Officejet_Pro_L7600_Series.print_"'', all user set with various types and values. Also listed is '''print_printer, user set, string, HP Officejet Pro L7600 Series''' Previous to upgrade I didn't have any problem and now I can print SOME web site pages, so the printer has been used in FF before. Can I supply you more information that would help?
the-edmeister
  • Top 25 Contributor
  • Moderator
5070 solutions 37366 answers

Is that printer selected in the Printer - Name box?

see the screenshot

Is that printer selected in the Printer - Name box? see the screenshot

Question owner

YES, it is.

YES, it is.
the-edmeister
  • Top 25 Contributor
  • Moderator
5070 solutions 37366 answers

If it is selected there, the print.print_printer pref should be there and have that printer name to the right in the Value column.

Do a reset of all the prefs for that printer, as described here:
http://kb.mozillazine.org/Problems_printing_web_pages#Reset_printer

If it is selected there, the '''print.print_printer''' pref should be there and have that printer name to the right in the '''''Value''''' column. Do a '''''reset''''' of all the prefs for that printer, as described here: <br /> http://kb.mozillazine.org/Problems_printing_web_pages#Reset_printer

Question owner

I 'reset' the pref called print.print (which is the pref that is the closest name of your recommendation) restarted FF and now that pref is not listed. As stated, I have 40 pref names printer_HP_Officejet_Pro_L7600_Series.print_* 15 pref names print.print_*

4 pref names  '   print.*'   You said to do a reset of all prefs for this printer but I am a little "gun-shy" to mess with so many prefs.  Is there some way you could look or I could provide you the "about:config" list? Would that be helpful?
I 'reset' the pref called '''print.print''' (which is the pref that is the closest name of your recommendation) restarted FF and now that pref is not listed. As stated, I have 40 pref names '''printer_HP_Officejet_Pro_L7600_Series.print_*''' 15 pref names '''print.print_*''' 4 pref names ''' '''print.*'''''' You said to do a reset of all prefs for this printer but I am a little "gun-shy" to mess with so many prefs. Is there some way you could look or I could provide you the "about:config" list? Would that be helpful?

Modified by lindas422

Question owner

the-edmeister: regarding my last reply...should I go ahead and "reset" ALL of my printer preferences?

the-edmeister: regarding my last reply...should I go ahead and "reset" ALL of my printer preferences?

Question owner

TO: the-edmeister: I may have found a solution to my "inability to print from websites" problem. I reset all prefs that started with "print". No change except the 40 prefs listing my HP printer were missing. Still no "print.print_printer" in log and still unable to print. I looked at my Add-ons...although the Bing Bar was disabled, an add-on called "HP Smart Web Printing 4.60" was listed and researching it I found it was for IE only. So, I disabled it and am now able to print from the websites I need to. BUT, still no "print.print_printer" in about:config log. I have a "print_printer" pref, listing my HP printer. So I hope I'm okay now. I am confused about my add-ons, some programs from my security, Kaspersky and NoScript are noted as incompatible. Any response to this reply would greatly appreciated as I learn as I go and you have given me some great insight to how things work. Thank you, Linda

TO: the-edmeister: I may have found a solution to my "inability to print from websites" problem. I reset all prefs that started with "print". No change except the 40 prefs listing my HP printer were missing. Still no "print.print_printer" in log and still unable to print. I looked at my Add-ons...although the Bing Bar was disabled, an add-on called "HP Smart Web Printing 4.60" was listed and researching it I found it was for IE only. So, I disabled it and am now able to print from the websites I need to. BUT, still no "print.print_printer" in about:config log. I have a "print_printer" pref, listing my HP printer. So I hope I'm okay now. I am confused about my add-ons, some programs from my security, Kaspersky and NoScript are noted as incompatible. Any response to this reply would greatly appreciated as I learn as I go and you have given me some great insight to how things work. Thank you, Linda

Modified by lindas422

the-edmeister
  • Top 25 Contributor
  • Moderator
5070 solutions 37366 answers

Helpful Reply

print.print_printer should appear after you have printed something. If printing is working now, don't worry about that pref.


HP Smart Web Printing hasn't been compatible with Firefox for a few years now. IIRC the last time HP updated that application was for Firefox 3.5 and nothing newer, it shouldn't have been enabled in Firefox 9.0.1. HP shouldn't be installing a 3 year old (or older) add-on. Also, you need to be careful when using the Add-on Compatibility Reporter.

NoScript 2.2.6 is compatible beyond Firefox 9.0.1. As far as Kaspersky add-ons go, check with their support to see which versions of Firefox they currently support. Kaspersky has been the slowest of the big 5 security vendors at keeping their stuff up to date with Firefox.

'''print.print_printer''' should appear after you have printed something. If printing is working now, don't worry about that pref. HP Smart Web Printing hasn't been compatible with Firefox for a few years now. IIRC the last time HP updated that application was for Firefox 3.5 and nothing newer, it shouldn't have been enabled in Firefox 9.0.1. HP shouldn't be installing a 3 year old (or older) add-on. Also, you need to be careful when using the Add-on Compatibility Reporter. NoScript 2.2.6 is compatible beyond Firefox 9.0.1. As far as Kaspersky add-ons go, check with their support to see which versions of Firefox they currently support. Kaspersky has been the slowest of the big 5 security vendors at keeping their stuff up to date with Firefox.

Question owner

Very helpful info...thank you. Is it possible that the HP Smart Web Printing add-on was transferred over to my new computer with other data? Can you tell me who the big 5 security vendors are? Also, can you elaborate on using care with the Compatibility Reporter...I was under the impression that it was a useful FF tool?

Very helpful info...thank you. Is it possible that the HP Smart Web Printing add-on was transferred over to my new computer with other data? Can you tell me who the big 5 security vendors are? Also, can you elaborate on using care with the Compatibility Reporter...I was under the impression that it was a useful FF tool?
the-edmeister
  • Top 25 Contributor
  • Moderator
5070 solutions 37366 answers

Chosen Solution

Sorry, I don't know how or why an outdated add-on would be installed on a new PC, probably related to installing the HP printer software on the new PC. I doubt if it was transferred with Firefox data files, as the HP SWP add-on isn't installed directly into Firefox - it's installed when the Firefox Profile is first run after the installation of the HP software and Firefox see's a "new add-on" in the registry, but would be rejected by Firefox due to lack of version number compatibility. My guess is that the entire Profile was copied to the new PC from an existing Firefox installation which already had that SWP add-on installed, and not only the Firefox data files.


Norton / Symantec
McAfee
Zone Alarm
Trend Micro
Kaspersky
based upon US sales - not quality


https://addons.mozilla.org/en-US/firefox/addon/add-on-compatibility-reporter/

Help Mozilla make sure your favorite add-ons get updated for upcoming Firefox releases by using this extension to report whether they still work or are having some issues with alpha and beta releases. Note: Recommended for alpha and beta users only!

The Add-on Compatibility Reporter is intended to enable technically incompatible (internal version number is too low for the version of Firefox being used on) add-ons so the user can see if the add-on is or isn't compatible, and then report the status back to Mozilla. It doesn't fix a broken or truly incompatible add-on, that is up to the developer of each add-on to do the fixin'. Yes, it is useful, when used as intended and not with the expectation of it being a "magic wand" or elixir. There's no "cure-all" for add-ons compatibility.
But this is going to change with Firefox 10, which will assume that add-ons made for Firefox 4.0 or higher are "compatible" with Firefox 10 and not disable those add-ons as currently being done due to "perceived incompatibility" based upon version numbers. On the surface it seems like a good idea, but once users start having problems with Firefox due to add-ons that previously would have been disabled (due to version number mismatch) - it's going to be up to each user to try to figure out which add-on is causing the problems - in much greater numbers than we are seeing now. I'm a pessimist by nature, so that's my prediction of what we might see with Firefox 10 and the "assumption that all add-ons are really compatible".

Sorry, I don't know how or why an outdated add-on would be installed on a new PC, probably related to installing the HP printer software on the new PC. I doubt if it was transferred with Firefox data files, as the HP SWP add-on isn't installed directly into Firefox - it's installed when the Firefox Profile is first run after the installation of the HP software and Firefox see's a "new add-on" in the registry, but would be rejected by Firefox due to lack of version number compatibility. My guess is that the entire Profile was copied to the new PC from an existing Firefox installation which already had that SWP add-on installed, and not only the Firefox data files. ----- Norton / Symantec <br /> McAfee <br /> Zone Alarm <br /> Trend Micro <br /> Kaspersky <br /> ''based upon US sales - not quality'' ----- https://addons.mozilla.org/en-US/firefox/addon/add-on-compatibility-reporter/ <pre><nowiki>Help Mozilla make sure your favorite add-ons get updated for upcoming Firefox releases by using this extension to report whether they still work or are having some issues with alpha and beta releases. Note: Recommended for alpha and beta users only!</nowiki></pre> The Add-on Compatibility Reporter is intended to enable technically incompatible ''(internal version number is too low for the version of Firefox being used on)'' add-ons so the user can see if the add-on is or isn't compatible, and then report the status back to Mozilla. It doesn't fix a broken or truly incompatible add-on, that is up to the developer of each add-on to do the fixin'. Yes, it is useful, when used as intended and not with the expectation of it being a "magic wand" or elixir. There's no "cure-all" for add-ons compatibility. <br /> But this is going to change with Firefox 10, which will assume that add-ons made for Firefox 4.0 or higher are "compatible" with Firefox 10 and not disable those add-ons as currently being done due to "perceived incompatibility" based upon version numbers. On the surface it seems like a good idea, but once users start having problems with Firefox due to add-ons that previously would have been disabled (due to version number mismatch) - it's going to be up to each user to try to figure out which add-on is causing the problems - in much greater numbers than we are seeing now. I'm a pessimist by nature, so that's my prediction of what we might see with Firefox 10 and the "assumption that all add-ons are really compatible".