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The master password is erased upon shutdown

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

robinsonh
robinsonh
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I reset the master password several times and it lasts until I shutdown and restart. When this occurred all of my saved passwords were erased. I have since set up one new saved password and it has not been erased.

I reset the master password several times and it lasts until I shutdown and restart. When this occurred all of my saved passwords were erased. I have since set up one new saved password and it has not been erased.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Try a new Profile.
http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows

If the new Profile solves that issue, see this:
http://support.mozilla.com/en-US/kb/Recovering+important+data+from+an+old+profile

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Make sure that you do not use Clear Recent History to clear the passwords.

If you use cleanup software like CCleaner then check the settings for the Firefox application.