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Vimeo videos do not display, YouTube & DailyMotion do

Posted

Cannot see Vimeo videos in Firefox 9.0.1 on Windows 2000 (SP4). This is so whether they are on Vimeo's website or embedded elswhere.

Have cleared cache and restarted in Safe Mode with all add-ons dissabled.

First discovered the problem on the following page, but have looked at various pages on Vimeo's site.

http://wordpress.org/news/2012/01/help-stop-sopa-pipa/

Cannot see Vimeo videos in Firefox 9.0.1 on Windows 2000 (SP4). This is so whether they are on Vimeo's website or embedded elswhere. Have cleared cache and restarted in Safe Mode with all add-ons dissabled. First discovered the problem on the following page, but have looked at various pages on Vimeo's site. http://wordpress.org/news/2012/01/help-stop-sopa-pipa/

Modified by Randall

Additional System Details

Sites Affected

http://wordpress.org/news/2012/01/help-stop-sopa-pipa/

Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • Version 1.1.11, copyright 1996-2011 The VideoLAN Teamhttp://www.videolan.org/
  • 4.0.51204.0
  • Cortona Netscape Browser Plug-In (6, 0, 0, 179)
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_20 for Mozilla browsers
  • Picasa plugin
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.1675
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 11.0
  • Java(TM) Platform SE binary
  • Coupons, Inc. Coupon Printer DLL
  • eyeCheck Plugin
  • 1.7.0069.2
  • iTunes Detector Plug-in
  • Office Plugin for Netscape Navigator
  • Npdsplay dll
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Netscape Plugin iPIX Viewer

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.0; rv:9.0.1) Gecko/20100101 Firefox/9.0.1

More Information

Application Basics
Name
Firefox
Version
9.0.1
User Agent
Mozilla/5.0 (Windows NT 5.0; rv:9.0.1) Gecko/20100101 Firefox/9.0.1
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.0.3
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Autofill Forms
0.9.8.3
true
autofillForms@blueimp.net
Brief
1.5.4
true
brief@mozdev.org
Copy Urls Expert
0.2.1
true
copy-urls-expert@kashiif-gmail.com
DownloadHelper
4.9.8
true
{b9db16a4-6edc-47ec-a1f4-b86292ed211d}
FoxClocks
2.9.35
true
{d37dc5d0-431d-44e5-8c91-49419370caa1}
Googlebar Lite
4.8.2
true
{79c50f9a-2ffe-4ee0-8a37-fae4f5dacd4f}
Java Quick Starter
1.0
true
jqs@sun.com
Print Edit
6.2
true
printedit@DW-dev
Screen Capture Elite
2.0.0.23
true
screencaptureelite@plugin
Tab Mix Plus
0.3.8.7
true
{dc572301-7619-498c-a57d-39143191b318}
Modified Preferences
Name
Value
accessibility.typeaheadfind
true
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.link.open_newwindow.override.external
-1
browser.places.importDefaults
false
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://voyager220v.home/
browser.startup.homepage_override.buildID
20111220165912
browser.startup.homepage_override.mstone
rv:9.0.1
browser.tabs.autoHide
true
browser.tabs.closeWindowWithLastTab
false
browser.tabs.loadFolderAndReplace
false
browser.tabs.warnOnClose
false
dom.disable_window_move_resize
true
dom.event.contextmenu.enabled
false
dom.max_script_run_time
1800
extensions.lastAppVersion
9.0.1
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1326287922
places.history.expiration.transient_current_max_pages
51993
places.history.expiration.transient_optimal_database_size
83188120
places.last_vacuum
1320225667
plugin.disable_full_page_plugin_for_types
audio/mpeg,application/x-mpeg,video/quicktime
print.print_printer
FinePrint 2000
print.printer_FinePrint_2000.print_bgcolor
false
print.printer_FinePrint_2000.print_bgimages
false
print.printer_FinePrint_2000.print_command
print.printer_FinePrint_2000.print_downloadfonts
false
print.printer_FinePrint_2000.print_edge_bottom
0
print.printer_FinePrint_2000.print_edge_left
0
print.printer_FinePrint_2000.print_edge_right
0
print.printer_FinePrint_2000.print_edge_top
0
print.printer_FinePrint_2000.print_evenpages
true
print.printer_FinePrint_2000.print_footercenter
print.printer_FinePrint_2000.print_footerleft
print.printer_FinePrint_2000.print_footerright
print.printer_FinePrint_2000.print_headercenter
print.printer_FinePrint_2000.print_headerleft
print.printer_FinePrint_2000.print_headerright
print.printer_FinePrint_2000.print_in_color
true
print.printer_FinePrint_2000.print_margin_bottom
0.393750011920929
print.printer_FinePrint_2000.print_margin_left
0.393750011920929
print.printer_FinePrint_2000.print_margin_right
0.393750011920929
print.printer_FinePrint_2000.print_margin_top
0.393750011920929
print.printer_FinePrint_2000.print_oddpages
true
print.printer_FinePrint_2000.print_orientation
0
print.printer_FinePrint_2000.print_pagedelay
500
print.printer_FinePrint_2000.print_paper_data
9
print.printer_FinePrint_2000.print_paper_height
11.00
print.printer_FinePrint_2000.print_paper_size_type
0
print.printer_FinePrint_2000.print_paper_size_unit
1
print.printer_FinePrint_2000.print_paper_width
8.50
print.printer_FinePrint_2000.print_reversed
false
print.printer_FinePrint_2000.print_scaling
1.00
print.printer_FinePrint_2000.print_shrink_to_fit
true
print.printer_FinePrint_2000.print_to_file
false
print.printer_FinePrint_2000.print_unwriteable_margin_bottom
0
print.printer_FinePrint_2000.print_unwriteable_margin_left
0
print.printer_FinePrint_2000.print_unwriteable_margin_right
0
print.printer_FinePrint_2000.print_unwriteable_margin_top
0
print.printer_FinePrint_pdfFactory_Pro.print_bgcolor
false
print.printer_FinePrint_pdfFactory_Pro.print_bgimages
false
print.printer_FinePrint_pdfFactory_Pro.print_command
print.printer_FinePrint_pdfFactory_Pro.print_downloadfonts
false
print.printer_FinePrint_pdfFactory_Pro.print_edge_bottom
0
print.printer_FinePrint_pdfFactory_Pro.print_edge_left
0
print.printer_FinePrint_pdfFactory_Pro.print_edge_right
0
print.printer_FinePrint_pdfFactory_Pro.print_edge_top
0
print.printer_FinePrint_pdfFactory_Pro.print_evenpages
true
print.printer_FinePrint_pdfFactory_Pro.print_footercenter
print.printer_FinePrint_pdfFactory_Pro.print_footerleft
print.printer_FinePrint_pdfFactory_Pro.print_footerright
print.printer_FinePrint_pdfFactory_Pro.print_headercenter
print.printer_FinePrint_pdfFactory_Pro.print_headerleft
print.printer_FinePrint_pdfFactory_Pro.print_headerright
print.printer_FinePrint_pdfFactory_Pro.print_in_color
true
print.printer_FinePrint_pdfFactory_Pro.print_margin_bottom
0.393750011920929
print.printer_FinePrint_pdfFactory_Pro.print_margin_left
0.393750011920929
print.printer_FinePrint_pdfFactory_Pro.print_margin_right
0.393750011920929
print.printer_FinePrint_pdfFactory_Pro.print_margin_top
0.393750011920929
print.printer_FinePrint_pdfFactory_Pro.print_oddpages
true
print.printer_FinePrint_pdfFactory_Pro.print_orientation
0
print.printer_FinePrint_pdfFactory_Pro.print_pagedelay
500
print.printer_FinePrint_pdfFactory_Pro.print_paper_data
9
print.printer_FinePrint_pdfFactory_Pro.print_paper_height
11.00
print.printer_FinePrint_pdfFactory_Pro.print_paper_size_type
0
print.printer_FinePrint_pdfFactory_Pro.print_paper_size_unit
1
print.printer_FinePrint_pdfFactory_Pro.print_paper_width
8.50
print.printer_FinePrint_pdfFactory_Pro.print_reversed
false
print.printer_FinePrint_pdfFactory_Pro.print_scaling
1.00
print.printer_FinePrint_pdfFactory_Pro.print_shrink_to_fit
true
print.printer_FinePrint_pdfFactory_Pro.print_to_file
false
print.printer_FinePrint_pdfFactory_Pro.print_unwriteable_margin_bottom
0
print.printer_FinePrint_pdfFactory_Pro.print_unwriteable_margin_left
0
print.printer_FinePrint_pdfFactory_Pro.print_unwriteable_margin_right
0
print.printer_FinePrint_pdfFactory_Pro.print_unwriteable_margin_top
0
privacy.clearOnShutdown.cache
false
privacy.clearOnShutdown.cookies
false
privacy.clearOnShutdown.downloads
false
privacy.clearOnShutdown.formdata
false
privacy.clearOnShutdown.history
false
privacy.cpd.cookies
false
privacy.cpd.downloads
false
privacy.cpd.extensions-tabmix
false
privacy.cpd.formdata
false
privacy.cpd.history
false
privacy.cpd.sessions
false
privacy.item.cache
false
privacy.item.downloads
false
privacy.item.formdata
false
privacy.item.history
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
security.OCSP.disable_button.managecrl
false
security.disable_button.openCertManager
false
security.disable_button.openDeviceManager
false
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce 6100 nForce 405
Vendor ID
10de
Device ID
03d1
Adapter RAM
Unknown
Adapter Drivers
nv4_disp
Driver Version
6.14.10.9163
Driver Date
10-31-2006
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
Unknown
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce 6100 nForce 405) -- OpenGL ES 2.0 (ANGLE 0.0.0.809)
GPU Accelerated Windows
0/1. Blocked for your operating system version.

Vivek 289 solutions 2084 answers

Hi,

Please check if this happens in Safe Mode.

Hi, Please check if this happens in [https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode.]
Oxylatium 71 solutions 563 answers

Did you try to test with a new Firefox profile? (Windows+R > firefox.exe -P)

Did you try to test with a new Firefox profile? (Windows+R > firefox.exe -P)

Question owner

Yes it did as stated in my original post.

Yes it did as stated in my original post.

Question owner

"Did you try to test with a new Firefox profile? (Windows+R > firefox.exe -P)"

Did not try this, but not sure what "Windows+R > firefox.exe -P" means. Can you help?

"Did you try to test with a new Firefox profile? (Windows+R > firefox.exe -P)" Did not try this, but not sure what "Windows+R > firefox.exe -P" means. Can you help?
Oxylatium 71 solutions 563 answers

It's the keyboard shortcut for Execute in Windows.

It's the keyboard shortcut for Execute in Windows.

Question owner

Thanks Oxylatium.

I cannot see Vimeo videos on their website in a *new* Firefox profile.

Thanks Oxylatium. I cannot see Vimeo videos on their website in a *new* Firefox profile.
Oxylatium 71 solutions 563 answers

What's the version number of your Flash plugin?

What's the version number of your Flash plugin?

Question owner

Oxylatium

Is this the relevant information?

Shockwave Flash

   Version: 11.1.102.55
   Shockwave Flash 11.1 r102

NB - Adobe Shockwave Player 11.6.3.633 is not supported for Win2000

Oxylatium Is this the relevant information? Shockwave Flash Version: 11.1.102.55 Shockwave Flash 11.1 r102 NB - Adobe Shockwave Player 11.6.3.633 is not supported for Win2000
Oxylatium 71 solutions 563 answers

Have you installed Ask.com toolbar on your computer? It's known to be buggy with Flash+Firefox.

Have you installed Ask.com toolbar on your computer? It's known to be buggy with Flash+Firefox.

Question owner

Thanks again Oxylatium, but I don't have that toolbar installed.

When I switched on this morning, there was a Shockwave Flash update offered to me, but it has not changed the information given above and it has not changed the situation.

Thanks again Oxylatium, but I don't have that toolbar installed. When I switched on this morning, there was a Shockwave Flash update offered to me, but it has not changed the information given above and it has not changed the situation.
Vivek 289 solutions 2084 answers

Are you able to right-click on the placeholder for the video and get the Flash player options? Could there be a proxy or other network software that could be blocking vimeo and vimeocdn. Please also check the Flash Player control app in the OS Control Panel: Storage > Local Storage Settings by Site, if either vimeo or vimeocdn is listed it should be Allow or at least Ask me for permission.

Are you able to right-click on the placeholder for the video and get the Flash player options? Could there be a proxy or other network software that could be blocking vimeo and vimeocdn. Please also check the '''Flash Player''' control app in the OS Control Panel: '''Storage''' > '''Local Storage Settings by Site''', if either vimeo or vimeocdn is listed it should be '''Allow''' or at least '''Ask me for permission'''.

Question owner

Thanks Vivek.Wilfred

Cannot get Flash Player options on the Vimeo video "blank space".

A different machine (running Win XP) can display the video, so no home network or ISP settings blocking Vimeo. [I have also now reluctanty used MS-IE on this machine and that opens the video.]

"Please also check the Flash Player control app in the OS Control Panel" Not sure how to find this, but have now used the "Settings Manager" via:

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html

and Vimeo is not listed on any of the pages there.

(NB Win 2000 Control Panel does not have a Storage link.)

Not sure any of this will help, but thanks for the suggestions.

Thanks Vivek.Wilfred Cannot get Flash Player options on the Vimeo video "blank space". A different machine (running Win XP) can display the video, so no home network or ISP settings blocking Vimeo. [I have also now reluctanty used MS-IE on this machine and that opens the video.] "Please also check the Flash Player control app in the OS Control Panel" Not sure how to find this, but have now used the "Settings Manager" via: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html and Vimeo is not listed on any of the pages there. (NB Win 2000 Control Panel does not have a Storage link.) Not sure any of this will help, but thanks for the suggestions.
Vivek 289 solutions 2084 answers

I am not sure about the Flash Player applet in Windows 2000, but I think all recent versions of Flash players use the local Flash Player control panel applet for the global settings instead of the web based settings manager.

I am not sure about the '''Flash Player''' applet in Windows 2000, but I think all recent versions of Flash players use the local Flash Player control panel applet for the global settings instead of the web based settings manager.

Modified by Vivek

JayGarcia 30 solutions 273 answers

Further research warranted for this issue. The videos on the Vimeo site play as intended here but the video on the Wordpress site doesn't. Disabling addons, etc. doesn't work, new profile doesn't work. I noticed that the space on the page where the video is located is blank until clicked on.

Further research warranted for this issue. The videos on the Vimeo site play as intended here but the video on the Wordpress site doesn't. Disabling addons, etc. doesn't work, new profile doesn't work. I noticed that the space on the page where the video is located is blank until clicked on.

Question owner

Vivek.Wilfred: On pages where I have a viewable video I can get a Settings manager to appear, but it has far less options than the web based one.

dad7732: On the WP site no matter where I click in that space, nothing happens. Interested to hear that you can view on the Vimeo site, but not the embedded one.

Vivek.Wilfred: On pages where I have a viewable video I can get a Settings manager to appear, but it has far less options than the web based one. dad7732: On the WP site no matter where I click in that space, nothing happens. Interested to hear that you can view on the Vimeo site, but not the embedded one.
Vivek 289 solutions 2084 answers

Actually there is another local settings manager which supersedes the online manager, that is the default in newer flash players. It would be in the OS Control Panel. Please see this.

You can also try changing the useragent to another Windows version (eg. Mozilla/5.0 (Windows NT 6.1; rv:9.0.1) Gecko/20100101 Firefox/9.0.1) with an add-on and see if that makes any difference.

Perhaps, as dad7732 has noted, there could also be another reason.

Actually there is another local settings manager which supersedes the online manager, that is the default in newer flash players. It would be in the OS Control Panel. Please [http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html see this.] You can also try changing the useragent to another Windows version (eg. '''Mozilla/5.0 (Windows NT 6.1; rv:9.0.1) Gecko/20100101 Firefox/9.0.1''') with an [https://addons.mozilla.org/en-US/firefox/addon/user-agent-switcher/ add-on] and see if that makes any difference. Perhaps, as dad7732 has noted, there could also be another reason.

Question owner

Vivek.Wilfred: Thank you again for your suggestions.

I agree the flash player should be there as per the info on the above page which states, "Windows: click Start > Settings > Control Panel > Flash Player" However, it is not. See attached screenshot.

Have tried the user agent switcher add-on, but it did not change any thing :{

There seems to be something deeper in my system than the usual fixes. However, it is not worth spending a lot of time on unless others report similar problems.

Vivek.Wilfred: Thank you again for your suggestions. I agree the flash player should be there as per the info on the above page which states, "Windows: click Start > Settings > Control Panel > Flash Player" However, it is not. See attached screenshot. Have tried the user agent switcher add-on, but it did not change any thing :{ There seems to be something deeper in my system than the usual fixes. However, it is not worth spending a lot of time on unless others report similar problems.

Modified by Randall

JayGarcia 30 solutions 273 answers

The problem was solved for me by disabling FlashBlock. You can disable/enable FlashBlock on a site by site basis. If you have the addon NoScript, disable it for the Vimeo Site(s).

The problem was solved for me by disabling FlashBlock. You can disable/enable FlashBlock on a site by site basis. If you have the addon NoScript, disable it for the Vimeo Site(s).

Question owner

dad7732: Thanks, but I don't have either add on installed.

dad7732: Thanks, but I don't have either add on installed.
cor-el
  • Top 10 Contributor
  • Moderator
17419 solutions 157383 answers

Can you open that video directly?

Can you open that video directly? *http://player.vimeo.com/video/31100268