X
Tap here to go to the mobile version of the site.

Support Forum

Trusteer Rapport icon no longer appears in address bar since upgrading to Firefox 9.

Posted

I used to have Firefox 7 and the Trusteer Rapport icon used to appear in the address bar. Now I have upgraded to Firefox 9 the icon no longer appears, which is annoying.

I used to have Firefox 7 and the Trusteer Rapport icon used to appear in the address bar. Now I have upgraded to Firefox 9 the icon no longer appears, which is annoying.

Chosen solution

Are you running the latest version of Trusteer Rapport? If not, update. Old Trusteer Rapport versions are known to be buggy with previous versions of Firefox. If that doesn't fix your issue, try Trusteer Rapport support too.

Read this answer in context 0

Additional System Details

This happened

Every time Firefox opened

This started when...

3/01/2012

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.0 r1
  • GEPlugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_29 for Mozilla browsers
  • 4.0.60831.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • RealJukebox Netscape Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.46
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Npdsplay dll
  • Adobe Acrobat Plug-In Version 7.00 for Netscape

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:9.0.1) Gecko/20100101 Firefox/9.0.1

More Information

Application Basics
Name
Firefox
Version
9.0.1
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:9.0.1) Gecko/20100101 Firefox/9.0.1
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Anti-Banner
11.0.2.579
false
KavAntiBanner@Kaspersky.ru
Java Quick Starter
1.0
false
jqs@sun.com
Kaspersky URL Advisor
11.0.2.579
false
linkfilter@kaspersky.ru
Kaspersky Virtual Keyboard
11.0.2.579
false
virtualKeyboard@kaspersky.ru
Microsoft .NET Framework Assistant
0.0.0
false
{20a82645-c095-46ed-80e3-08825760534b}
RealPlayer Browser Record Plugin
1.0
false
{ABDE892B-13A8-4d1b-88E6-365A6E755758}
Modified Preferences
Name
Value
browser.places.smartBookmarksVersion
2
browser.startup.homepage
https://skyid.sky.com/signin/email/
browser.startup.homepage_override.buildID
20111220165912
browser.startup.homepage_override.mstone
rv:9.0.1
extensions.lastAppVersion
9.0.1
gfx.blacklist.direct2d
2
gfx.blacklist.layers.direct3d10
2
gfx.blacklist.layers.direct3d10-1
2
network.cookie.prefsMigrated
true
network.http.proxy.version
1.0
places.database.lastMaintenance
1319576708
places.history.expiration.transient_current_max_pages
30147
places.history.expiration.transient_optimal_database_size
48233840
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) 82845G/GL Graphics Controller
Vendor ID
8086
Device ID
2562
Adapter RAM
Unknown
Adapter Drivers
ialmrnt5
Driver Version
6.13.1.3069
Driver Date
4-5-2002
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
Unknown
WebGL Renderer
false
GPU Accelerated Windows
0/1

Oxylatium 43 solutions 296 answers

Chosen Solution

Are you running the latest version of Trusteer Rapport? If not, update. Old Trusteer Rapport versions are known to be buggy with previous versions of Firefox. If that doesn't fix your issue, try Trusteer Rapport support too.

Are you running the latest version of Trusteer Rapport? If not, update. Old Trusteer Rapport versions are known to be buggy with previous versions of Firefox. If that doesn't fix your issue, try Trusteer Rapport support too.

Modified by Oxylatium