X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Why does a new tab not open when I click on it? I have just suffered from searchqu and successfully removed it (fingers crossed) but now I have this issue. Please help?

Posted

Since I got infected with searchqu and (hopefully) removed this, when I try and click on the + to open a new tab, nothing happens. I have also tried clicking on file, scrolling to "New Tab" but again nothing happens. However, if I go to file then "New Window" then it will open a new window - but what a nightmare!!! Please can someone help? Regards Chelley x

Solved it

Than you very much for your help x

Modified by Chelleys

Chosen solution

Uninstall the Ask Toolbar. It can cause that problem.

If that does not solve the problem:


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



Consider upgrading Firefox; you are using version 3.6.23, the current version is 3.6.25



Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary:

Read this answer in context 0

Additional System Details

This happened

Every time Firefox opened

This started when...

Yesterday - since I busted searchqu!

Installed Plug-ins

  • Shockwave Flash 10.3 r183
  • Office Plugin for Netscape Navigator
  • Coupons, Inc. Coupon Printer DLL
  • Adobe PDF Plug-In For Firefox and Netscape
  • Java(TM) Platform SE binary
  • Coupons, Inc. Coupon Printer Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 12.0.1.647
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealJukebox Netscape Plugin
  • BitCometAgent v1.30 for Firefox
  • Default Plug-in
  • iTunes Detector Plug-in
  • 4.0.60831.0
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • Google Update
  • Java Plug-in 1.6.0_13 for Netscape Navigator (DLL Helper)
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • Npdsplay dll

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.2.23) Gecko/20110920 AskTbNCH/3.14.0.19709 Firefox/3.6.23

More Information

Application Basics
Name
Firefox
Version
3.6.23
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
All-in-One Sidebar
0.7.12
true
{097d3191-e6fa-4728-9826-b533d755359d}
Java Console
6.0.07
true
{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
Java Console
6.0.13
true
{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
Java Quick Starter
1.0
true
jqs@sun.com
RealPlayer Browser Record Plugin
14.0.3
true
{ABDE892B-13A8-4d1b-88E6-365A6E755758}
Vuze Remote Toolbar
2.7.2.0
false
{ba14329e-9550-4989-b3f2-9732e92d17cc}
DVDVideoSoft Menu
1.0.1
true
{ACAA314B-EEBA-48e4-AD47-84E31C44796C}
AVG Safe Search
10.0.0.1416
true
{1E73965B-8B48-48be-9C8D-68B920ABC1C4}
Ask Toolbar
3.14.0.100009
true
toolbar@ask.com
Microsoft .NET Framework Assistant
0.0.0
true
{20a82645-c095-46ed-80e3-08825760534b}
Browser Defender Toolbar
3.0.0.300
true
{cb84136f-9c44-433a-9048-c5cd9df1dc16}
BitComet Video Downloader
1.31
false
{B042753D-F57E-4e8e-A01B-7379A6D4CEFB}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.places.importDefaults
false
browser.places.migratePostDataAnnotations
false
browser.places.smartBookmarksVersion
2
browser.places.updateRecentTagsUri
false
browser.startup.homepage
http://www.talktalk.co.uk
browser.startup.homepage_override.mstone
rv:1.9.2.23
extensions.lastAppVersion
3.6.23
keyword.URL
http://websearch.ask.com/redirect?client=ff&src=kw&tb=NCH&o=15483&locale=en_UK&apn_uid=B754B093-EDBD-458A-BC42-B63B6E9B3…
network.cookie.prefsMigrated
true
places.last_vacuum
1324209880
print.print_printer
EPSON Stylus Photo R300 Series
print.printer_EPSON_Stylus_Photo_R300_Series.print_bgcolor
false
print.printer_EPSON_Stylus_Photo_R300_Series.print_bgimages
false
print.printer_EPSON_Stylus_Photo_R300_Series.print_command
print.printer_EPSON_Stylus_Photo_R300_Series.print_downloadfonts
false
print.printer_EPSON_Stylus_Photo_R300_Series.print_edge_bottom
0
print.printer_EPSON_Stylus_Photo_R300_Series.print_edge_left
0
print.printer_EPSON_Stylus_Photo_R300_Series.print_edge_right
0
print.printer_EPSON_Stylus_Photo_R300_Series.print_edge_top
0
print.printer_EPSON_Stylus_Photo_R300_Series.print_evenpages
true
print.printer_EPSON_Stylus_Photo_R300_Series.print_footercenter
print.printer_EPSON_Stylus_Photo_R300_Series.print_footerleft
&PT
print.printer_EPSON_Stylus_Photo_R300_Series.print_footerright
&D
print.printer_EPSON_Stylus_Photo_R300_Series.print_headercenter
print.printer_EPSON_Stylus_Photo_R300_Series.print_headerleft
&T
print.printer_EPSON_Stylus_Photo_R300_Series.print_headerright
&U
print.printer_EPSON_Stylus_Photo_R300_Series.print_in_color
true
print.printer_EPSON_Stylus_Photo_R300_Series.print_margin_bottom
0.5
print.printer_EPSON_Stylus_Photo_R300_Series.print_margin_left
0.5
print.printer_EPSON_Stylus_Photo_R300_Series.print_margin_right
0.5
print.printer_EPSON_Stylus_Photo_R300_Series.print_margin_top
0.5
print.printer_EPSON_Stylus_Photo_R300_Series.print_oddpages
true
print.printer_EPSON_Stylus_Photo_R300_Series.print_orientation
0
print.printer_EPSON_Stylus_Photo_R300_Series.print_pagedelay
500
print.printer_EPSON_Stylus_Photo_R300_Series.print_paper_data
9
print.printer_EPSON_Stylus_Photo_R300_Series.print_paper_height
11.00
print.printer_EPSON_Stylus_Photo_R300_Series.print_paper_size_type
0
print.printer_EPSON_Stylus_Photo_R300_Series.print_paper_size_unit
1
print.printer_EPSON_Stylus_Photo_R300_Series.print_paper_width
8.50
print.printer_EPSON_Stylus_Photo_R300_Series.print_reversed
false
print.printer_EPSON_Stylus_Photo_R300_Series.print_scaling
1.00
print.printer_EPSON_Stylus_Photo_R300_Series.print_shrink_to_fit
true
print.printer_EPSON_Stylus_Photo_R300_Series.print_to_file
false
print.printer_EPSON_Stylus_Photo_R300_Series.print_unwriteable_margin_bottom
0
print.printer_EPSON_Stylus_Photo_R300_Series.print_unwriteable_margin_left
0
print.printer_EPSON_Stylus_Photo_R300_Series.print_unwriteable_margin_right
0
print.printer_EPSON_Stylus_Photo_R300_Series.print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false

SafeBrowser 550 solutions 2392 answers

Chosen Solution

Uninstall the Ask Toolbar. It can cause that problem.

If that does not solve the problem:


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.



Consider upgrading Firefox; you are using version 3.6.23, the current version is 3.6.25



Not related to your question, but...

You may need to update some plug-ins. Check your plug-ins and update as necessary:

Modified by SafeBrowser