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Firefox update page keeps opening in a new tab every time I open Firefox. How do I stop this?

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Every time I open up Firefox, the update checking window opens first, then I get 2 tabs that open. One is my home page, the other is the page that opens after a new version of Firefox is installed. How can I get the Firefox update page to stop opening? I had the same thing happen with the "Download Helper" add-on. The only way I could get it to stop was to disable it. I am running windows 7 and Firefox 9.

Every time I open up Firefox, the update checking window opens first, then I get 2 tabs that open. One is my home page, the other is the page that opens after a new version of Firefox is installed. How can I get the Firefox update page to stop opening? I had the same thing happen with the "Download Helper" add-on. The only way I could get it to stop was to disable it. I am running windows 7 and Firefox 9.

Chosen solution

Please try creating a new profile and check if the problem persists.

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Additional System Details

This happened

Every time Firefox opened

This started when...

Today

Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • Version 2.5.8.4958
  • Google Talk Plugin Video Accelerator version:0.1.44.14
  • iTunes Detector Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Google Update
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Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:9.0.1) Gecko/20100101 Firefox/9.0.1

More Information

Vivek 289 solutions 2084 answers

Hi,

Please check if there are more than one entry in Tools (Alt + T) > Options > General > Home Page:.

...............................................................................................................................

Useful links:

All about Tools > Options

Going beyond Tools > Options - about:config

about:config Entries

Page Info Tools (Alt + T) > Page Info, Right-click > View Page Info

Keyboard Shortcuts

Viewing Video without Plugins

Firefox Profile Folder & Files

Firefox Commands

Basic Troubleshooting

After Upgrading

Safe Mode

Problematic Extensions

Troubleshooting Extensions and Themes

Troubleshooting Plugins

Testing Plugins

Hi, Please check if there are more than one entry in '''Tools''' ('''Alt''' + '''T''') > '''Options''' > '''General''' > '''Home Page:'''. ............................................................................................................................... Useful links: [https://support.mozilla.com/en-US/kb/Options%20window All about Tools > Options] [http://kb.mozillazine.org/About:config Going beyond Tools > Options - about:config] [http://kb.mozillazine.org/About:config_entries about:config Entries] [https://support.mozilla.com/en-US/kb/Page%20Info%20window Page Info] Tools (Alt + T) > Page Info, Right-click > View Page Info [https://support.mozilla.com/en-US/kb/Keyboard%20shortcuts Keyboard Shortcuts] [https://support.mozilla.com/en-US/kb/Viewing%20video%20in%20Firefox%20without%20a%20plugin Viewing Video without Plugins] [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder & Files] [https://developer.mozilla.org/en/Command_Line_Options#Browser Firefox Commands] [https://support.mozilla.com/en-US/kb/Basic%20Troubleshooting Basic Troubleshooting] [https://support.mozilla.com/en-US/kb/common-questions-after-upgrading-firefox-36 After Upgrading] [https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode] [http://kb.mozillazine.org/Problematic_extensions Problematic Extensions] [https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Troubleshooting Extensions and Themes] [https://support.mozilla.com/en-US/kb/Troubleshooting%20plugins Troubleshooting Plugins] [http://kb.mozillazine.org/Testing_plugins Testing Plugins]

Question owner

There is not. When I open Firefox, the first thing that happens is a window opens up that says it is checking for add-on compatibility, then the 2 tabs open up. One is my home page, the other is the "Hooray! you have the latest version of Firefox" or something like that.

There is not. When I open Firefox, the first thing that happens is a window opens up that says it is checking for add-on compatibility, then the 2 tabs open up. One is my home page, the other is the "Hooray! you have the latest version of Firefox" or something like that.

Question owner

"Hooray! Your Firefox is up to date."

"Hooray! Your Firefox is up to date."
Vivek 289 solutions 2084 answers

Please see if there's an updates.xml file in the Firefox installation directory and delete it.

Please see if there's an '''updates.xml''' file in the [http://kb.mozillazine.org/Installation_directory Firefox installation directory] and delete it.

Question owner

These are the only update references I could find: update.locale LOCALE file updater Application updater Configuration settings

Should I do anything with these?

These are the only update references I could find: update.locale LOCALE file updater Application updater Configuration settings Should I do anything with these?
Vivek 289 solutions 2084 answers

Please see this.

Please [http://forum.downloadhelper.net/content/downloadhelper-491-keeps-opening-new-tab-firefox-startup see this.]

Question owner

It's not an issue with Downloadhelper. It's FF.

It's not an issue with Downloadhelper. It's FF.
Vivek 289 solutions 2084 answers

Hi tomburt61,

Please see this

Hi tomburt61, Please see [https://support.mozilla.org/en-US/kb/Firefox%20has%20just%20updated%20tab%20shows%20each%20time%20you%20start%20Firefox this]

Question owner

Besides the update tab opening up with my homepage tab every time I open FF, I also cannot save any preference changes. So I followed the instructions for "Corrupt preferences file" and that did not work. I don't know what else to do.

Besides the update tab opening up with my homepage tab every time I open FF, I also cannot save any preference changes. So I followed the instructions for "Corrupt preferences file" and that did not work. I don't know what else to do.
Vivek 289 solutions 2084 answers

You can try to delete all files starting with pref. in the profile folder. This would reset all preferences to Firefox defaults and delete those of the add-ons. You would have to exit Firefox before trying to delete.

You can try to delete all files starting with '''pref.''' in the profile folder. This would reset all preferences to Firefox defaults and delete those of the add-ons. You would have to exit Firefox before trying to delete.

Question owner

I have already done this. There is only one 'prefs' file.

I have already done this. There is only one 'prefs' file.
Vivek 289 solutions 2084 answers

Chosen Solution

Please try creating a new profile and check if the problem persists.

Please try creating a [https://support.mozilla.org/en-US/kb/Managing-profiles?s=profile&r=0&e=sph&as=s new profile] and check if the problem persists.
cor-el
  • Top 10 Contributor
  • Moderator
12006 solutions 111551 answers

Try to delete or rename/move the prefs.js file and other possible prefs-##.js with a number and user.js files in the Firefox Profile Folder.

See these articles for some suggestions:

Try to delete or rename/move the prefs.js file and other possible prefs-##.js with a number and user.js files in the Firefox Profile Folder. See these articles for some suggestions: *https://support.mozilla.org/kb/Firefox+has+just+updated+tab+shows+each+time+you+start+Firefox *https://support.mozilla.org/kb/How+to+set+the+home+page - Firefox supports multiple home pages separated by '|' symbols *http://kb.mozillazine.org/Preferences_not_saved

Question owner

I fixed it by creating a new profile. Thanks a bunch!

I fixed it by creating a new profile. Thanks a bunch!