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I have block pop-ups on but since the last update I keep getting a survey pop-up everytime I open a new tab

Posted

I have block pop-ups on but since the last update I keep getting a survey pop-up everytime I open a new tab - and another for epic something how can I stop that annoying pop-up? Elaine Mitchell

Additional System Details

Sites Affected

http://

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • iTunes Detector Plug-in
  • Shockwave Flash 11.1 r102
  • EpicPlay NPAPI Display Host
  • Google Update
  • GEPlugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_29 for Mozilla browsers
  • 4.0.60831.0
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.5"
  • NPWLPG
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.8.612
  • Office Live Update v1.5
  • Coupons, Inc. Coupon Printer Plugin
  • Coupons, Inc. Coupon Printer DLL
  • Zylom Plugin
  • Virtual Earth 3D 4.00090316005 plugin for Mozilla

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:8.0.1) Gecko/20100101 Firefox/8.0.1

More Information

cor-el
  • Top 10 Contributor
  • Moderator
10756 solutions 96800 answers

Helpful Reply

Do a malware check with some malware scanning programs on the Windows computer.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

See also:


Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).