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Download windows doesn't show on screen. Shows that window is open, but can't access from firefox. Settings are correct - Just started happening... HELP


Have always had access to the "Downloads" window. It shows from the bar at bottom - but when click - nothing happens. Also can't access from Firefox drop down in upper left - OR control J OR from download arrow on top. It always worked until today. Checked settings - nothing has changed. I do not have - show the downloads window when downloading - BUT it doesn't show. Please - would love some help. thank you

Modified by ccgreen

Additional System Details

This happened

Every time Firefox opened

This started when...


Installed Plug-ins

  • Shockwave Flash 11.1 r102
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • HP Product Detection Plugin
  • Google Update
  • Nitro PDF Plug-In For Firefox and Netscape
  • iTunes Detector Plug-in
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_29 for Mozilla browsers
  • HP Active Check Plugin
  • PDF-XChange Viewer Netscape Gecko Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.1
  • 4.0.60831.0
  • Logitech Device Detection
  • Adobe Shockwave for Director Netscape plug-in, version 11.6
  • Picasa plugin
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers


  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:8.0) Gecko/20100101 Firefox/8.0

More Information

Have rebooted multiple times. Tried different settings in options. Did not add any add-ons. Did have gimespace - which kept sending the download window off screen; i uninstalled, but it never came back.
I did go in safemode - and download window showed from firefox dropdown.
when the downward arrow shows to the right of firefox dropdown (don't know how to change), which says "Display the progress of ongoing downloads"- this is when I can't access the window. Disabled add-ons alone - but arrow still there, so don't know how to change this.

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10739 solutions 96644 answers

Are you using a multi monitor setup?

If you do then try to open Firefox on the first window.

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

In Firefox 4 and later Safe mode disables extensions and disables hardware acceleration.

Try to disable hardware acceleration.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

If disabling hardware acceleration works then check if there is an update available for your graphics display driver.